Offer summary

Qualifications:

Relevant work experience or a degree in a related field., Aptitude for systems configuration and setup., Experience with Mobile Device Management tools and endpoint protection platforms., Familiarity with Google Workspace, Zoom, Salesforce, and Apple hardware..

Key responsibilities:

Manage IT onboarding and offboarding processes for company hardware and software.

Provide remote support to team members across multiple locations.

Maintain IT asset inventory and documentation, tracking hardware and software lifecycles.

Support the adoption of new tools and manage user configurations.

Job description

With the current increase in job recruitment phishing scams globally, we wanted to remind you that all official communications from Synctera will only come from a synctera.com email address.

If you’ve received a communication regarding Synctera that you have a question or concern about, please contact recruiting@synctera.com.

Please note that although all positions at Synctera are remote, candidates must be located and authorized to work in the US or Canada as a precondition of employment. Synctera does not sponsor applicants for work visas.

What We're Doing

At Synctera, we’re powering the future of FinTech. We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more. We help banks increase deposits and non-interest income by expanding their footprint through FinTech and embedded finance partnerships. The Synctera Platform enables banks to manage their program through a fully compliant, scalable solution.

We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on!

What We're Looking for

As our sole IT Specialist, you’ll be the go-to expert for everything IT at the company–owning our systems, tools, and support end-to-end. From onboarding and offboarding to managing devices and troubleshooting technical issues, you’ll ensure every team member stays productive and connected.

We’re looking for someone who thrives with autonomy, takes pride in being a reliable problem-solver, and moves quickly to keep things running smoothly. You should be comfortable being the first (and only) line of support, and eager to improve processes as we scale. This role is critical to our day-to-day operations and calls for someone ready to take full ownership and lead the function.

What You’ll Do

Manage IT onboarding and offboarding, ensuring seamless provisioning and deprovisioning of company hardware, software, and accounts
Work with team members in multiple locations remotely to provide support
Maintain IT asset inventory and documentation, tracking hardware lifecycles and software licenses
Support our adoption of new tools, including management of users and configuration of SAML and other SSO mechanisms

What You’ll Bring

Relevant work experience or a graduate from a related educational program
Aptitude for systems configuration and setup
Experience with Mobile Device Management tools such as Kandji, along with endpoint protection platforms
Familiarity with Google Workspace, Zoom, Salesforce, Greenhouse and other user productivity tools
Familiarity with Apple hardware and software
A strong desire to work with a high degree of autonomy in a startup environment
An amazing attitude and the confidence to jump into a new challenge

Diversity & Inclusion

Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera.

Benefits

100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents
Employer contribution to HSA for US employees
Annual HCSA and generous extended health care coverage for Canadian employees and dependents
401(k) for US employees and RRSP for Canadian employees
Mental health resources available for all employees
Unlimited paid time off
Generous paid new parent leave program
Home office setup stipend
Stock options program for all employees
Growth potential and opportunity to have a significant impact at an early stage of our company's journey
Working alongside a skilled and passionate team

The salary for this full-time position (USD: $72,000-$120,000 CAD: $63,000-$105,000) is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors.

To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes.

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