Customer Happiness Officer Dutch speaking

Are you someone who thrives on human connection and loves making a real difference?

Ring Twice is looking for a Client Happiness Officer to support and empower our Dutch-speaking users and to help build a platform where trust, talent, and collaboration take center stage.

What is the role about?

Do you speak flawless Dutch? Are you proactive, social, and a natural problem solver? Then we definitely want to meet you!

As a Client Happiness Officer, you’ll be on the front lines for our Dutch-speaking users (both clients and service providers): you’ll be their first point of contact, their guide, and their biggest supporter. You’ll make sure every interaction leads to a smile or even better, to a success story.

At Ring Twice, everything revolves around people. We believe that real connection makes all the difference. That's why we consciously invest in our team: to offer every user a personal, warm experience. As a Client Happiness Officer, you are the face of that human approach: available, attentive, and always ready to make a difference. Because at the end of the day, our work is about what truly matters: connecting people.

About Ring Twice

Ring Twice is a fast-growing scale-up active in the sharing economy. Our two-sided marketplace connects more than 1.5 millions individuals and professionals for everyday services, from gardening and petsitting to assembling IKEA furniture and babysitting (to just name a few). Founded in Belgium in 2013 and now expanding into France thanks to the acquisition of our competitor Frizbiz in 2024, we’ve built a community-driven platform that prioritises quality, trust, and convenience.

Our platform makes it easy to find and book trusted service providers. While Ring Twice has historically focused on connecting individuals, our professional service provider segment is growing rapidly. We need to strengthen our team to give them the attention they deserve, ensuring they can focus on what they do best while we help them grow their business.

We not only believe in empowering people to share their skills and earn money while helping others get things done, we also believe in people. Amazing stuff happens when you bring the right individuals together. Our conviction is that talent and knowhow are meant to be shared. Backed by a passionate team of 20 people, we’re on a mission to redefine how local services are accessed and delivered.

At Ring Twice, you’ll join a dynamic team that values autonomy, curiosity, and impact. If you're looking to be part of an ambitious scale-up where your work truly matters, we’d love to hear from you! 🚀

Your mission & responsibilities

As a Client Happiness Officer at Ring Twice, you’ll be the first point of contact and the biggest supporter of our Dutch-speaking users. You’ll help them quickly and smoothly, think proactively with them, and do everything you can to ensure a flawless experience. Every interaction is an opportunity to leave not just a solution, but also a lasting positive impression. No two days are the same: you are the bridge between our users and our platform.

Your key responsibilities:

• Handling user questions and issues via email and phone.

• Actively helping service providers improve their profiles and grow their success on the platform.

• Following up on processes such as job cancellations, profile validations, moderation, and payments.

• Onboarding new users through their first steps on the platform.

• Collecting valuable user feedback and sharing it internally to help improve Ring Twice.

• Always looking for ways to further enhance the user experience.

In short: you are a crucial link in our team and play a key role in connecting our users to the best possible experience.

What you'll need to succeed

• Perfect command of Dutch, both spoken and written.

• Proactive attitude and a “let’s make it happen” mentality.

• Strong social skills, empathy, and great communication abilities.

• Comfortable communicating in English (our internal team language).

Bonus point(s) if...

• Experience in customer service, community management, or a similar role is a plus but attitude beats experience!

• You speak also French

What we offer

Working at Ring Twice is different each day. Don’t expect to do the same all over again.

• 🚀 Be a key employee in a fast-growing and exciting scale-up

• 💪 Have a real impact on the company’s growth and evolution

• 📢 Open and transparent company culture

• 🍻 Lots of team moments: team buildings, weekly happy hours, Friday learnings,...

• 💰 Competitive salary package & bonus

• 👩‍⚕️ Health insurance @Alan

• 🎂 Celebrate two birthdays: your real birthday and your Ring Twice-birthday! Double cake!

• 🐟 Your own fish in our aquarium!

Our offices are located in BeCentral, literally above the Central Station of Brussels. Home working is obviously possible (and encouraged up to 2 days/week), but we believe bringing people together gives the best outcome. For this reason, we are not looking for a full-remote candidate.