Offer summary

Qualifications:

Strong analytical skills and experience working with data and dashboards., Excellent communication and documentation abilities., Attention to detail with a proactive ownership approach., Familiarity with chargeback systems, PSP platforms, or basic SQL/BI skills..

Key responsibilities:

Handle chargeback and dispute cases across multiple PSPs and networks.

Monitor system performance and proactively identify issues.

Perform root cause analysis on disputes and process anomalies.

Collaborate with Product and Engineering teams to improve automation and processes.

Job description

Description

As a Chargeback Analyst, you’ll be at the intersection of operations and technology — investigating disputes, monitoring system health, and working closely with Product and Engineering to improve performance. This is not a traditional back-office role: we’re looking for someone who’s curious, analytical, and thrives in a fast-paced, tech-driven environment.

What You’ll Do

Handle chargeback and dispute cases end-to-end across multiple PSPs and networks.
Monitor dashboards and internal tools to ensure smooth system performance and proactively flag issues.
Perform root cause analysis on failed disputes or process anomalies.
Partner with Product and Engineering teams to resolve edge cases and improve automation logic.
Contribute to internal process documentation and best practices.

Requirements

Analytical mindset and comfort working with data and dashboards.
Strong communication and documentation skills.
Attention to detail, ownership mentality, and a bias for action.

Nice to Have

Experience in a tech company or fintech startup
Familiarity with chargeback systems or PSP platforms (Braintree, Paypal Stripe, etc.).
Basic SQL or BI skills (e.g., Looker, Metabase).
Understanding of pre-arbitration and representment flows.

Required profile