Offer summary

Qualifications:

High School Diploma or GED required., One year of related professional experience or equivalent education/experience., Proficient in Word, Excel, Outlook, and PowerPoint., Excellent oral and written communication skills, bilingual Spanish preferred..

Key responsibilities:

Focus on customer acquisition and retention through outbound calling to potential members.

Process new member referrals and manage incoming phone calls.

Respond to member inquiries and escalate complaints as necessary.

Maintain security of sensitive materials and communicate regularly with team members.

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an Enrollment Specialist to join our team! This position is responsible for focusing on customer acquisition and retention by providing prospective members with all qualifying services available and creating solutions best fit for the member’s needs. This includes daily outbound calling to potential members referred to the company across multiple channels and/or “disconnected” from services for various reasons.

This role…

Interacts with external and internal customers in a professional, helpful, and courteous manner.
Processes new member referrals and enters member information into company databases.
Manages incoming phone calls by responding to requests and assisting with inquiries.
Escalates complaints or concerns to more senior team members.
Answers member questions using scripted and non-scripted responses.
Maintains access to, and security of, highly sensitive materials.
Communicates regularly and clearly with supervising team members.
Participate in other projects or duties as assigned.

We are interested in speaking to individuals with the following…

High School Diploma or GED required.
One (1) plus years of related professional experience.
Or equivalent combination of education and/or experience.
Ability to work flexible hours and overtime when needed.
Self-motivation and the ability to work independently and with teams.
Proficient in the use of Word, Excel, Outlook, and PowerPoint.
Excellent oral and written communication skills.
Proficient in managing multiple tasks at the same time.
Bilingual Spanish preferred

Salary: $16.36 - $19.09/hourly

Schedule M-F 9am-5:30pm (EST)

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

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