Offer summary

Qualifications:

Advanced understanding of Windows Operating systems., Strong knowledge of software suites, such as Microsoft Office., Solid verbal and written communication skills., 1-3 years of experience and an Associates degree in Networking or CIS is preferred..

Key responsibilities:

Provide excellent customer service to team members regarding technology-related issues.

Take inbound calls to assist with help desk related problems.

Correspond electronically with other teams to resolve and escalate incidents.

Leverage service desk software and take on projects to further career development.

Job description

Provide excellent customer service to our Corporate, Distribution, and Field Team Members on their technology related equipment, software, and services. Provide a friendly voice to advocate solutions as well as resolve incidents and complete requests.

Essential Job Functions

Phone Support – take inbound calls from our team to assist in help desk related issues.

Correspond electronically with other teams to resolve issues and escalate incidents.

Learn valuable insight into how the organization works and the impact each TM has on our success or failure as a whole.

Leverage our service desk software and asset management platform.

Learn advanced skills and take on projects and responsibilities to further your career.

Skills/Education/Knowledge/Experience/Abilities

Required:

Advanced understanding of Windows Operating systems.

Strong knowledge of software suites, such as Microsoft Office.

Soft skills for working with people of different backgrounds and skillsets.

Solid verbal and written communication skills

Problem Solving skills.

Desire to be an active member of a phenomenal team.

Good organizational skills.

Good attention to detail.

Desired:

1-3 years of experience.

Associates degree in Networking or CIS.

Experienced with software applications and their general use.

General understanding of test design and testing methodologies.

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.

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