Offer summary

Qualifications:

Previous experience in second charge mortgages, case management, or admin is essential., Strong time management skills with the ability to meet tight deadlines are required., Excellent communication skills and a solutions-first mindset are necessary., A natural drive to improve and embrace smarter, faster ways of working is important..

Key responsibilities:

Verify cases to meet all lender requirements for the recommended product.

Create detailed case requirement lists for Advisers to share with clients.

Liaise with Advisers to ensure complete clarity on next steps and maintain communication.

Own the case journey from documentation to final funding while keeping the case list organized.

Job description

Are you ready to transform the lending experience?

At Loan.co.uk, we're not just leading the secured loan industry—we’re redefining it. Powered by cutting-edge technology, we’re on a mission to simplify borrowing and speed up processes that traditionally slow people down. As a Case Manager, you’ll be at the heart of this mission, ensuring each case is handled with precision, care, and speed. We’re looking for someone with experience, passion, and an eye for detail; someone who thrives in a fast-paced, tech-driven environment.

💬 What You’ll Be Doing:

As a Case Manager, you’ll ensure that every secured loan case is packaged to perfection, so our clients get what they need, without the wait. Your day-to-day will include:

Verifying cases to meet all lender requirements for the recommended product
Creating detailed case requirement lists for Advisers to share with clients
Liaising with Advisers to ensure complete clarity on next steps
Owning the case journey from documentation to final funding
Keeping your case list organised and on track with daily workflow goals
Driving conversion rates
Maintaining communication and alignment with Advisers
Working within lender SLAs and ensuring all documentation is lender-ready

✅ We’re Looking for Someone Who:

Has previous experience in second charge mortgages (case management, packaging, or admin)
Has strong time management skills and the ability to meet tight deadlines
Has excellent communication skills and a solutions-first mindset
Has a natural drive to improve and embrace smarter, faster ways of working

💛 Why You’ll Love Working Here:

A salary that reflects your value – because you're great at what you do
Monthly commission – your success is your opportunity
Time to rest and recharge – 29 days holiday (including bank holidays), to use when you want, and growing annually
Fully remote, fully trusted – work from anywhere in the UK
Perkbox – get discounts on holidays, shopping, cinema trips, wellness, and more
Company pension – via True Potential Investor
BUPA health cover – your wellbeing matters to us

🌱 What It’s Like to Work Here: You’ll join a company that’s inclusive, forward-thinking, and genuinely values its people. We’re building something better, a broker for the future – and we want our team to grow with us.

🚀 Ready to Join Us? If this sounds like your kind of role, we’d love to hear from you. You don’t need to tick every single box—if you’ve got the skills, passion, and the drive to make a difference, we want to hear from you. We're an equal opportunity employer, and we welcome applicants from all backgrounds. If you need any adjustments, just let us know—we’ll do our best to make it work.

At Loan.co.uk, we believe in better – better tech, better support, and better opportunities for our clients and our team. If that sounds like your kind of place, we’d love to chat.

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