Offer summary

Qualifications:

Bachelor’s Degree in Software Engineering, Computer Science, Information Technology, or a related field., 2–4 years of experience in IT Helpdesk or Technical Support., Strong knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP)., Excellent communication and problem-solving skills, with a customer-oriented attitude..

Key responsibilities:

Provide first-level technical support to end-users via phone, email, or in person.

Troubleshoot and resolve hardware, software, and network issues.

Log all support incidents and requests in the ticketing system and ensure timely follow-up.

Assist with onboarding/offboarding processes, including user account setup and access rights.

Job description

About the Job

As a Helpdesk Support Specialist at Aspire, you will provide frontline technical support to end-users, troubleshoot hardware, software, and network issues, and ensure timely resolution to maintain seamless IT operations and user satisfaction.

What you’ll do

Provide first-level technical support to end-users via phone, email, or in person.
Troubleshoot and resolve hardware, software, and network issues.
Log all support incidents and requests in the ticketing system.
Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.
Assist with onboarding/offboarding processes, including user account setup and access rights.
Support Microsoft Office 365, Windows OS, and basic networking.
Escalate complex issues to higher-level support when necessary.
Ensure timely follow-up and resolution of support tickets.
Maintain documentation for common issues, processes, and procedures.

What you’ll need

Bachelor’s Degree in Software Engineer or any related degree
2–4 years of experience in IT Helpdesk or Technical Support.
Strong knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP).
Experience with helpdesk ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk).
Basic knowledge of Active Directory and user administration.
Excellent communication and problem-solving skills.
Customer-oriented attitude and ability to work under pressure.
Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
Relevant certifications (e.g., CompTIA A+, Microsoft MCP) are a plus.
Awareness or knowledge of IT security best practices as defined by ISO/SOC or similar.

Why Aspire
In addition to a competitive long-term total compensation with salary and performance-based bonus, we have a reward philosophy that expands beyond this.

Be part of a (Remote is here-to stay) organization.
Work and learn from great minds.
Explore new opportunities to learn and grow everyday by attending technical and nontechnical training.
Get market exposure by working with international tech leaders.
Nursery reimbursement benefit.
Aspire Wellness Program.
Attend virtual and onsite international tech conference.
Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO/ SOC.