Offer summary

Qualifications:

Bilingual in English and Spanish is required., Previous experience in a call center, outreach, or medical office is preferred., Excellent verbal communication and listening skills are essential., Strong organizational skills and attention to detail are necessary..

Key responsibilities:

Make 120 to 150 outbound calls per day to Kern Family members.

Clearly explain the purpose and benefits of the Obesity Management Program.

Accurately document outcomes of each call and update contact information as needed.

Collaborate with clinical staff to ensure smooth hand off for appointments.

Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Work Schedule: M-F: 9am-6pm PST (With 1 hr unpaid break)

Job Summary:

Universal Primary Care is launching a new Obesity Management Program in collaboration with Kern Family Health Care, and we are seeking motivated and bilingual Phone Operators to support our outreach efforts. The primary role of this position is to call Kern Family Health Plan members, introduce them to the program, and schedule their first visit. This is a key role in promoting healthier lives and connecting patients to supportive care.

Responsibilities:

Make 120 to 150 outbound calls per day to Kern Family members.
Clearly explain the purpose and benefits of the Obesity Management Program.
Answer basic questions about the program and address common concerns.
Encourage eligible patients to participate and schedule their initial appointment.
Accurately document outcomes of each call and update contact information as needed.
Collaborate with clinical staff to ensure smooth hand off for appointments.
Meet daily and weekly call quotas and follow communication scripts when necessary.
Maintain confidentiality and comply with HIPAA regulations at all times.

Requirements

Bilingual in English and Spanish (required).
Previous experience in a call center, outreach, or medical office is preferred.
Excellent verbal communication and listening skills.
Comfort with electronic systems and data entry.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Empathetic, patient-centered, and professional demeanor.

Benefits

Independent Contractor Perks:

HMO Coverage for eligible locations
Permanent Work from Home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_23192_JOB

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