Offer summary

Qualifications:

Proven experience in e-commerce operations, especially with Amazon marketplace., Strong understanding of online customer service best practices., Excellent written and verbal English communication skills., Proficiency in marketplace listing optimization and management..

Key responsibilities:

Drive customer satisfaction through responsive support across all service channels.

Create and optimize product listings on Amazon and other major marketplaces.

Manage day-to-day operational workflows to ensure smooth business operations.

Analyze performance metrics and suggest improvements for listing optimization.

Job description

This is a remote position.

Role Name: E-commerce Operations Assistant (Wholesale/Retail)

Schedule:

40 hours/week, Monday to Friday 9am to 6pm Chicago time with 1 hour of unpaid break

Client Timezone: Central Time (Chicago, USA)

Client Overview

Join a rapidly growing e-commerce powerhouse that partners with premier athletic and lifestyle brands. This innovative company specializes in wholesale and retail operations across major marketplaces, working with some of the biggest names in sports apparel. With a global presence and commitment to excellence, they’re revolutionizing how premium brands reach consumers through digital channels.

Job Description

Step into an exciting role where you’ll be at the intersection of e-commerce operations and customer experience. As an E-commerce Operations Specialist, you’ll manage marketplace listings for premium athletic brands while ensuring exceptional customer service across multiple sales channels. This position offers unique exposure to both wholesale and retail operations, providing valuable experience in the dynamic world of e-commerce. You’ll work with a global team and have the opportunity to shape the company’s digital presence while handling critical operational responsibilities.

Responsibilities

Drive customer satisfaction through responsive, professional support across all service channels
Create and optimize product listings on Amazon and other major marketplaces to maximize visibility and sales
Manage day-to-day operational workflows to ensure smooth business operations
Monitor and maintain inventory accuracy across multiple sales channels
Collaborate with global team members to implement best practices and improve processes
Analyze performance metrics and suggest improvements for listing optimization
Handle time-sensitive operational tasks with attention to detail

Requirements

Proven experience in e-commerce operations, particularly with Amazon marketplace
Strong understanding of online customer service best practices
Excellent written and verbal English communication skills
Proficiency in marketplace listing optimization and management
Ability to work independently while maintaining strong team collaboration
Experience with e-commerce platforms and digital tools
Flexible schedule availability for global team coordination
Strong organizational and time management skills