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PRC Admin

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Fluent/native proficiency in English, both written and verbal., Exceptional attention to detail and ability to articulate data insights., Proficient in Microsoft Office Suite, especially Outlook, Excel, and PowerPoint., 2 years of experience in administration or ticket support..

Key responsibilities:

  • Provide global escalation support across various software and product lines.
  • Engage with customer tickets urgently, ensuring excellent customer experience.
  • Accurately capture data within CRM and share insights with leadership.
  • Communicate effectively with internal and external stakeholders through various channels.

OP360 (OfficePartners360) logo
OP360 (OfficePartners360) SME https://www.OP360.com/
1001 - 5000 Employees
See all jobs

Job description

This is a remote position.

What will you do?

• Provide global escalation support across different software and product lines.
• Engage all tickets with urgency, with excellent customer experience at heart of all you do.
• Escalate and Deescalate tickets to appropriate support channels. o Accurately capture data within CRM.
• Share insights and trends back to leadership & client.
• Maintain a partner index updated with key data points.
• Work as part of global team but also autonomously when required.
• Communicate effectively internally and externally, including emails, social media, phone, and video conferences.
• Meet or exceed internal KPIs and response time targets for urgent tickets, ensuring both timely resolution of customer issues and alignment with organizational objectives. • Exhibit strong teamwork skills while also demonstrating the ability to work autonomously when required.


Requirements
Skills & Qualifications:

• Fluent / Native level of proficiency in English, both written and verbal
• Exceptional attention to detail with the ability to articulate data insights and trends information
• Slightly flexible with working hours to balance different regions
• Familiarity with software and hardware products is a plus. Must be eager to learn new technologies.
• Ability to empathize with the customer, partners and client contacts
• Problem-solving mindset and passionate about delivering excellent customer experience
• Proficient use of Microsoft Office Suite (especially Outlook, Excel and PowerPoint)
• Experience working in multinational and multicultural environments is preferred
• Working knowledge of Salesforce and/or other CRM tools is a plus
• 2 years experience in similar workstream (Administration, ticket support, back office function)


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Dynamics CRMSalesforceEscalation ManagementAnalyticsCross-Cultural Studies

Other Skills

  • Microsoft Office
  • Customer Service
  • Problem Solving
  • Time Management
  • Teamwork
  • Detail Oriented
  • Empathy
  • Physical Flexibility
  • Communication
Are you interested?

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