Getty Images is a preeminent global visual content creator and marketplace that offers a full range of content solutions to meet the needs of any customer around the globe, no matter their size. Through its Getty Images, iStock and Unsplash brands, websites and APIs, Getty Images serves customers in almost every country in the world and is the first-place people turn to discover, purchase and share powerful visual content from the world’s best photographers and videographers. Getty Images works with over 488,000 contributors and more than 300 content partners to deliver this powerful and comprehensive content. Each year Getty Images covers more than 160,000 news, sport and entertainment events providing depth and breadth of coverage that is unmatched. Getty Images maintains one of the largest and best privately-owned photographic archives in the world with millions of images dating back to the beginning of photography. For company news and announcements, visit our Press Room.

Getty Images is looking for a NOC Operator who enjoys working with a diverse set of technologies and takes pride in their attention to detail. Someone who is looking to develop new skills and strengthen existing ones as they prepare for the next steps in their career.

The mission of the NOC at Getty Images is to provide 24x7 support of our production systems, minimising customer impact by identifying, resolving, and (when vital) escalating issues as quickly as possible. This support is not limited to technical restoration; we also advise, coordinate resources, and provide leadership via strict adherence to our Incident Management process.

When not actively responding to alerts or running incidents, you are encouraged to spend your time working on projects that improve your team's responsiveness and sharpen your technical skills.

Your Next Challenge:

You will join a team of highly collaborative and curious NOC operators who are as comfortable working with a wide range of tools as they are willing to take the initiative on an incident bridge. As a team member you respond quickly to new alerts; triaging, resolving, or escalating as needed.

From within the NOC you will have the opportunity to interact with and build relationships with the entirety of Getty Images; examples include:

- Working with the Sales Ops team to dig into a website issue

- Advising the App Dev team while performing a code rollback

- Advising the DBAs that you identified and resolved SQL blocking on a critical system

- Reporting to Security that you disabled an account after investigating suspicious activity

- Coordinating with Facilities, Network, Storage, and local Service Desk teams to shut down and power up remote office equipment during planned or unexpected power outages

- Assisting with core system patching

Some of the ways that you will contribute to Getty's success are by shortening the duration of customer-impacting incidents or, better yet, preventing impact entirely by resolving issues. You will also play a pivotal role in incident triage, helping our engineers focus on project work during the day and getting uninterrupted sleep at night by only escalating issues that need immediate attention.

You have taken the time to thoroughly learn how our systems are interconnected; allowing you to quickly craft a notification that details the incident's full scope and impact.

What you'll need:

You have prior Operations Support experience; preferably in an e-commerce environment and a shown understanding of Cloud services and tools, specifically AWS.

You have strong written communication skills and can quickly craft incident notifications for technical and non-technical audiences as needed. You maintain detailed ticket work notes and contribute to the team knowledge base with clear yet concise troubleshooting articles.

You have experience handling stressful and time-sensitive situations; able to look at an alarm console full of critical alerts and calmly triage.

You can resolve alerts using documented procedures when available and employ sharp problem-solving skills to troubleshoot and resolve undocumented alerts, only escalating to the next tier after exhausting all other options.

You are at ease leading high-priority incident bridges; previous experience with major incidents (participant or an observer) is a plus.

Nice to Have

AWS Certification (Cloud Practitioner or greater)

High-level knowledge of incident management best practices.

A clear understanding of databases and how to provide first-level support, specifically Microsoft SQL Server.

Knowledge of IT Security and best practices, CompTIA Security+

Experience using Splunk to write complex searches and create detailed dashboards.

What you can expect (physical and mental demands & requirements)

Frequent communication with others to exchange information

Constant operation of computer and frequent usage of other office machinery

Frequent repetition of motions and gestures that may include the wrists, hands and/or fingers

There’s a story in every picture, a narrative in every frame.

We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world.

Working at Getty Images

Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals.

We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.

Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market.

Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours.

Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

NOC Operator

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