Offer summary

Qualifications:

2–4 years of experience in training, quality assurance, operations, or marketplace management., Strong proficiency with spreadsheets and familiarity with SQL is a plus., Experience in developing training resources or support documentation is essential., Bachelor’s degree or equivalent practical experience is required..

Key responsibilities:

Conduct regular quality audits of work submitted by Digital Reporter ICs and provide actionable feedback.

Manage contractor performance tracking, including promotions and demotions.

Own and execute training programs for onboarding and continued education, including 1:1 coaching.

Collaborate with various teams to optimize contractor workflows and ensure alignment across systems.

Job description

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission

Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.

About the Role

The Marketplace Operations team at Filevine is responsible for building and maintaining the systems, programs, and support that power our network of independent contractors (ICs). As the Marketplace Strategy & Operations Associate focused on Digital Reporter Quality & Training, you’ll drive the strategy and execution of training, development, and quality assurance for our Digital Reporter community. You will ensure ICs are equipped to succeed from day one and are supported through a structured quality feedback loop that promotes long-term excellence.

Responsibilities

Conduct regular quality audits of work submitted by Digital Reporter ICs, delivering structured and actionable feedback.

Manage contractor leveling and performance tracking, including promotions and demotions.

Own and execute training programs across onboarding and continued education, including 1:1 coaching and support.

Maintain and enhance contractor-facing materials such as training resources and help articles.

Design scalable quality improvement initiatives, drawing on performance trends and marketplace needs.

Monitor and analyze IC metrics to evaluate the impact of training programs and identify areas for intervention.

Collaborate closely with the Recruitment & Onboarding Associate to ensure ICs are set up for success from the start.

Partner with Product, Ops, and Support teams to optimize contractor workflows and ensure alignment across systems.

Qualifications

2–4 years of experience in training, quality assurance, operations, or marketplace management.

Strong comfort with spreadsheets (Excel/Google Sheets); SQL proficiency is a plus.

Experience developing training resources or support documentation.

Demonstrated ability to make data-informed decisions and track performance metrics.

Familiarity with learning management systems (LMS) or digital training tools.

Excellent communication and feedback skills, both written and verbal.

Highly organized and detail-oriented with a passion for coaching and development.

Bachelor’s degree or equivalent practical experience.

Compensation Information: $90,000 - $110,000

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Cool Company Benefits:

- A dynamic, rapidly growing company, focused on helping organizations thrive

- Medical, Dental, & Vision Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Opportunity to learn from a dedicated leadership team

- Centrally located open office building in Sugar House (onsite employees)

- Top-of-the-line company swag

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