Offer summary

Qualifications:

Must have a certification such as ACCA, CA, or CPA., Minimum of 3 years of relevant work experience, including at least 1 year in the UAE., Strong knowledge of Accounts Payable and Receivable, as well as financial reporting principles., Proficient in VAT and Tax Computations, with excellent English communication skills..

Key responsibilities:

Supervise and coach team members to improve performance and achieve KPIs.

Maintain client relations and ensure compliance with tax and accounting regulations.

Prepare management reports on team performance and develop business processes for internal controls.

Mentor interns and new joiners while addressing client issues and ensuring customer satisfaction.

Job description

Requirements:

One of the certifications is a must-have : ACCA/ CA / CPA.
3 years of relevant work experience. Minimum 1 year of experience in the UAE.
Have excellent knowledge of Accounts Payable and Receivable.
Good understanding of accounting and financial reporting principles and practices.
Quality standards and quality assurance policy and procedure
Proficient in VAT and Tax Computations.
Proficient in English

Responsibilities:

Supervising and coaching team members.
Motivate the team to consistently strive to improve performance
Acquire and maintain an appropriate level of tax, accounting, and compliance regulations knowledge to provide clients with the highest level of services
Define objectives, identify, and evaluate trends and options, choose a course of action, and evaluate outcomes.
Design KPIs for the team and ensure the team is working towards achieving Short- & Long-term goals.
Responsible for achieving KPIs.
Maintain quality services by enforcing quality and customer service standards.
Direct and oversee all aspects of the client relations and operations being handled by the Pakistan team.
Ensure a strong accounting and operational control environment to safeguard assets and improve operations and profitability.
Ensure all services provided to the clients comply with government regulations and legislation and ensure all clients are tax compliant.
Prepare reports for management to show the performance of the team.
Develop and document business processes to maintain and strengthen internal controls and delivery of services to clients.
Preparing and implementing standard operating procedures and assessing the requirements to timely update the same.
Handling a portfolio of premium clients and being the point of contact for clients handled by the back-office team.
Analyzing and monitoring the deadlines and deliverables for all the clients are being met.
Coordinating with the sales team to ensure clients requirements are completed on time.
Ensuring optimum utilization of the resources and that adequate resources are available for handling the requirements of the clients
Ensuring the team is competent and well-versed with all the necessary regulations and compliance.
Assessing and monitoring the performance of operations team members and providing timely feedback.
Designing processes and programs to ensure the team is updated on the regulations which enables them to provide professional advice to the clients.
Mentoring the interns and new joiners on operational roles
Ensuring adequate pricing is designed and provided to the sales team for custom requirements from clients
Ensuring the team communication and client-facing responsibilities are completed and quality is maintained throughout.
Addressing and resolving complaints, issues arising from clients and conducting follow-up meetings to ensure customer satisfaction.
Ensuring the renewals are completed on a timely manner and address any delays and highlight to the concerned team.