Offer summary

Qualifications:

Native/fluent in Italian (C2 level) and fluent in English (minimum B2 level), Previous experience in a Contact Centre or Customer Service role is preferred, Strong problem-solving skills and ability to handle stressful situations, Proficient in using technology applications such as smartphones, tablets, and computers..

Key responsibilities:

Provide customer support to Italian-speaking clients via phone, email, chat, and social media

Assist merchants with inquiries regarding products and services

Optimize customer-related processes to enhance merchant satisfaction

Collaborate with other departments, including Sales and Marketing, to improve service delivery.

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Italian-speaking Customer Service Advisor to join their teams in Porto.

Position: Customer Service Advisor

Location: Porto, Portugal

Work model: Remote

Employment type: permanent contract

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

Customer support to Italian-speaking customers by phone, email, chat and social media channels

Support our merchants for all questions and inquiries about our product and service

Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

Closely work with other departments together, for example Sales and Marketing

REQUIREMENTS:

Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)
Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
Ability to take stressful situations well
Previous Contact Centre or Customer Service experience (preferable)
Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
Good and customer-friendly service is the highest priority for you
Curious and persistent in solving issues
Organised and can keep a cool head even in stressful situations

OFFER:

Working hours: Monday to Friday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
Workload: 40h/week (full time)
A dynamic and creative team with a positive and friendly atmosphere
Food vouchers
Guidance and tools to reach your full potential

Training Conditions Duration: 30 calendar days
Schedule: Monday to Friday, between 08:00 and 17:00

Required profile