Offer summary

Qualifications:

3+ years of applicable experience in sales or channel management., Bachelor’s degree or equivalent experience preferred., Strong analytical, management, and marketing skills are essential., Excellent customer service and communication skills are required..

Key responsibilities:

Develop and manage the partner ecosystem and channel program execution.

Run monthly partner scorecards to track revenue goals and create action plans.

Maintain relationships with regional sales directors and cross-functional teams.

Support partner recruitment and ensure account retention and customer satisfaction.

Job description

The Channel Sales Manager is responsible for the development and performance of the partner ecosystem and manage the day to day execution and management of the channel program. Responsible for evaluating partner program effectiveness and providing analysis recommendations to management. Responsible for ensuring the Partners are skilled in the right areas and able to achieve the goals set each quarter and fiscal year.

Duties & Responsibilities

Proactively runs partner scorecards monthly to ensure tracking ahead of revenue goals; creates action plan to address any issues
Helps partners identify lead generation activities and target account selling strategies
Develops and maintains relationships with regional sales directors and global counterparts to leverage corporate initiatives
Works as a liaison with Professional Services, Alliance Program, Sales Operations and other cross functional teams to support and resolve issues
Owns lead management of approvals not in pipeline and proactively contacts partners weekly to drive advancement
Proactively makes calls on authorizations and trainings for cloud acceleration.
Supports recruitment of partners by delivering onboarding and coordinates with Epicor University,
Sales, Support, Product Marketing, Customer Support among other cross functional teams.
Works with partners to ensure account retention, growth and customer satisfaction.

Knowledge, Skills & Abilities

Self-starter; ability to perform consistently with low levels of direction
Strong analytical, management and marketing skills
Willing to go the extra mile with a strong work ethic; self-directed and resourceful.
Ability to work autonomously with technical products and office applications
Ability to manage effectively and efficiently multiple tasks and priorities
Excellent customer service and presentation and verbal communications skills.

Qualifications

3+ years applicable experience and demonstrated success/knowledge.
High school diploma.
Bachelor’s degree (or equivalent experience).

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer. 

Recruiter

Afsha Sikka

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