Offer summary

Qualifications:

Currently pursuing a degree in a relevant field such as Business, Operations, or Quality Assurance., Strong analytical skills with the ability to assess data and identify trends., Excellent communication skills for compiling and presenting reports., Familiarity with customer service processes and quality assurance methodologies..

Key responsibilities:

Assist in conducting quality audits by reviewing customer service and payment processes.

Support the analysis of customer support tickets to identify recurring issues.

Help compile and present audit reports with key performance metrics and compliance rates.

Participate in process improvement initiatives by interpreting audit results and collaborating with the team.

Job description

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak). We are dedicated to helping improve the lives of people all over the world.

At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.

IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Quality Assurance Intern (Operations Department) and let’s impact billions together!

Our Treats:

Remote work. Whether it's your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace.
Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation.
Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.
More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work.
Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.
Personal development opportunities. Improve yourself through training online or conferences worldwide.
Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.
Achievement Bonus. We celebrate our company's successes by offering an annual bonus.
Our company products. Get exclusive access to our health and wellness products.
Flatwork culture. The chance to influence the company right from the start.
Team spirit. Enjoy regular team-building activities and engaging online events.
A whole bunch of other benefits (Welcome Package, etc.).

Bits of your job:

Assist in conducting quality audits by reviewing customer service and payment, learning to assess adherence to procedures and identify performance trends using structured evaluation criteria.
Support the analysis of customer support tickets to help detect recurring issues, evaluate response effectiveness, and contribute to data-driven insights for improving operations.
Help compile and present audit reports featuring key performance metrics, trend analysis, and compliance rates, ensuring accuracy and clear communication of findings.
Observe and monitor customer interactions using predefined quantitative and qualitative metrics, identifying areas where improvements can be made.
Participate in process improvement initiatives by assisting in interpreting audit results, identifying potential root causes, and collaborating with the team to enhance efficiency and compliance.

Required profile