Offer summary

Qualifications:

Minimum of one year in an ATM technical service role, either in a field or call center environment., Working knowledge of Kaba Mas locks is preferred., Intermediate or higher proficiency in Microsoft Excel and/or Google Sheets., Strong communication skills, both oral and written, with a basic understanding of cryptocurrency..

Key responsibilities:

Perform daily reviews of ATM hardware and software to identify maintenance needs.

Triage hardware and software issues and manage service calls to completion.

Assess ATM camera angles weekly for compliance with regulatory requirements.

Liaison with customers to maintain partnerships and mitigate escalations.

Job description

Bitcoin Depot is seeking an ATM Tech Support Specialist that will manage the optimal performance of ATM hardware and software in accordance with our standard operating procedures, provide internal and external customer service support to promote customer and end user satisfaction.

Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations.

We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, the inc 5000, and placing on the ACG Georgia Fast 40 list for two consecutive years. We currently trade on the NASDAQ under the ticker symbol BTM.

Responsibilities

Perform scheduled daily reviews of our ATM hardware and software management platform and identify ATM maintenance needs.
Review internal and external requests and notifications to support ATM performance and end user service needs.
Effectively triage hardware and software issues and open service calls as needed.
Manage service calls assigned to providers to completion in accordance to the master service agreement and company KPIs.
Review and assess ATM camera angles on a weekly basis to ensure customer images are captured in accordance with government regulatory compliance requirements.
Review ATM performance for chronic behavior and perform root cause analysis to restore ATMs to optimal uptime.
Liaison with customers as needed to maintain the business partnership and mitigate escalations.
Make recommendations to improve efficiency within the team and/or cross functional departments.
Assist other team members and perform other duties as assigned from time to time.

Qualifications

A minimum of one year in an ATM technical service role either in a field or call center environment.
A minimum of a working knowledge level of Kaba Mas locks is preferred.
Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets.
Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment.
Strong, professional communications skills both orally and written.
A basic understanding of cryptocurrency.

Benefits:

401K Matching
Health benefits offered with a company contribution towards premiums
Paid wellness membership
Equity
Paid time off & holidays
Annual in-person team building events
Virtual team building events
Remote first environment

Bitcoin Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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