Offer summary

Qualifications:

High School Degree or equivalent required, with vocational training preferred., 5+ years of field experience in commercial security systems installation and service., Familiarity with security software and systems such as Software House, Lenel, and Genetec is preferred., Possession of state-specific licensing or ability to obtain it upon hiring..

Key responsibilities:

Install, service, maintain, and troubleshoot security systems at commercial client sites.

Program security systems post-installation and provide documentation for service-related issues.

Use software in the field to track job updates and performance, ensuring compliance with installation standards.

Provide remote diagnostic support and maintain effective relationships with customers.

Job description

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As one of only 3 global security providers, our 175k+ team members in 34 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.

The Security Technician will be responsible for install, service, maintenance, inspections, repairs, and troubleshooting/diagnostics of access control, video surveillance, intrusion detection and intercom systems.

Travel to commercial client sites to install, service, repair, troubleshot security systems. Including but not limited to:
Card reader packages, access control panels, power supplies, ancillary door devices, IP and analog cameras, head-end video recorders, wired/wireless systems, intrusion panels, alarm devices, intercom stations and electrified and non-electrified locks
Program security systems after installation/service to commission them including installing software on windows or Linux operating systems
Troubleshoot system installations in a such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
Provide all necessary documentation for tracking of install and service-related issues
Use software while in the field to track install/service job updates and performance.
Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment required for working on security systems.
Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications
Establish and maintain effective working relationships with both internal and external customers
Provide phone and on-line remote diagnostic support as needed.
Drive safely to commercial client sites, with a company issued vehicle, to perform system installations and service work
Ensure that the projects meet customers’ expectations and are delivered per the customers detailed scope of work
Perform all other duties as assigned by the Director of Service

What knowledge and skills are required:

High School Degree, Vocational School or equivalent required
5+ years of field experience in the installation and service of commercial security systems
Experience with any or all the following preferred: Software House, Lenel, AMAG, Genetec, Brivo, Milestone, Exacq, Avigilon, Axis, Bosch, Commend, DMP, Open Options and Honeywell
Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once hired
Understanding of Linux and Windows operating systems and overall IT network topology
Competency with network switches (managed and unmanaged)
Highly proactive and skilled individual, and always maintain performance consistent with Prosegur core values
Ability to meet deadlines and work in a fast based environment with minimum direction
Good communication skills for effective interaction with internal & external customers
Available for scheduled “on-call” duties to respond to emergency service calls
Strong troubleshooting skills, mechanical and electronics aptitude
Capable of lifting up to 50lbs and working on ladders/lifts as needed
Be able to work independently or as a member of a team
Ability to work in the field for a full 8 hours + per day
Ability to travel to different customer sites across all of TN.

Benefits

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

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