Offer summary

Qualifications:

5+ years of relevant work experience in technical program management or related fields., Strong project management skills with the ability to manage multiple projects simultaneously., Technical fluency in areas such as configuration management, CI/CD, and deployment tooling., Exceptional written and verbal communication skills, with experience in managing complex customer relationships..

Key responsibilities:

Act as the primary interface and advocate for a portfolio of large, technically sophisticated customers.

Proactively manage communication to ensure customers are informed, engaged, and satisfied.

Translate complex customer insights into actionable guidance for the engineering team.

Collaborate with engineering to set project timelines and track progress, ensuring transparency for stakeholders.

Job description

Experience : 5+ years

Location: Remote. New York time zone for someone based in EU.

About the role:

We’re seeking a highly organized, customer-focused Technical Program Manager to serve as the relationship captain for a select group of customers whose success is critical to the future of our business. You’ll play a pivotal role in ensuring customer and product success by proactively managing project timelines, facilitating clear communication, and ensuring that our engineering team is positioned to deliver the right capabilities at the right time.

Responsibilities

Act as the primary interface and advocate for a small portfolio of large, technically sophisticated customers.
Proactively manage bi-directional communication, ensuring customers are consistently informed, engaged, heard, and satisfied.
Clearly and accurately translate complex and technical customer insights, feedback, and requests into meaningful guidance for our engineering team.
Partner with engineering to set project timelines and milestones, tracking progress and deliverables closely, providing transparency and clarity to internal and external stakeholders.
Independently handle technical discussions with customers, maintaining credibility and confidence as you communicate product capabilities and gather feedback.

Required skills and experience

Strong project management skills: organized, detail oriented, capable of managing multiple projects simultaneously.
Technical fluency: familiarity with one or more areas including configuration management, package management, CI/CD and deployment tooling, or embedded systems.
Exceptional written and verbal communication skills, proficient in message platforms, calendaring, and work management tools.
Demonstrated experience managing complex customer relationships, ensuring customer satisfaction and long-term partnership.
Comfort working autonomously in a fast-paced, early-stage startup environment.
At least 5 years of relevant work experience.

Nice-to-have

Hands on experience with Nix/NixOS.
Previous roles in Solutions Engineering, Technical Product Management, Technical Account Management, or Sales Engineering.
Understanding of software lifecycle management, deployment workflows, and infrastructure management.

Why join us

You’ll have the chance to meaningfully impact the company’s success and do so at the early stages of what we expect to be a rapid growth trajectory.
We are a fully remote, distributed team with lots of flexibility and autonomy.
Own your future as we grow together and create new opportunities for you and us.

Required profile