Offer summary

Qualifications:

Minimum of one year experience in a call center environment dealing with customers., Ability to communicate empathetically with distressed callers., Good general standard of education is required., Resilience and a genuine desire to help the community are essential..

Key responsibilities:

Handle varying calls, providing reassurance and support to clients.

Action accidental calls and test calls as needed.

Contact emergency services when necessary to assist clients.

Meet personal targets while delivering excellent customer service.

Job description

🤩EMERGENCY HELPLINE OPERATOR

🕰️Hours: 34 average per week 📅Shift pattern: a 4 week rota, between the hours of 06:00 and 00:00 with 2 weekends off per month( see picture below for example - this is not the hours that you will necessarily work.)

💸Salary: £21,764.08 per annum (£12.31ph) starting rate rising to £21,993.92 per annum (£12.44ph) upon successful completion of probation. 📍Location: Remote📆Start Date : 30th of June 2025🎓Training commitments: You will need to be able to commit to a 4 week training plan of 30 hours a week as follows: Monday - Friday 08:00 - 14:30 (this includes a 30min unpaid break)

🌟For this role, you must have 5mpbs upload and 15mpbs download internet speed. All IT equipment required for the role will be provided 🌟

😎Appello Perks

211 hours rising to 224 hours holiday, this includes bank holidays which you may work if rota'd
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Smart Tech Benefit Scheme

THE ROLE 🎧

The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.

Your hello

can save the day

or save a life

Thats the power of hello

At Appello, every call you answer makes a difference.

With a cool head, you’ll be handling varying calls, anything from providing reassurance, actioning accidental calls, test calls, to contacting emergency services.

About You 👇

You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller.

You have had a minimum of a years experience in a call centre environment dealing with customers and have worked remotely.

A good general standard of education is required, but we believe that within the right core values and training that you could thrive in this role.

This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.

READY TO APPLY ✅

If you are interested in this role please upload your CV and tell us a bit about yourself !

If you have been successful in getting to the next stage will be in touch via email with details within a week of the closing date so keep an eye out 👀

Other Information 📑

This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337

Required profile