Offer summary

Qualifications:

3+ years of experience in knowledge management, technical writing, or operations., Strong writing, editing, and organizational skills with attention to detail., Ability to understand complex technical concepts and translate them into user-friendly content., Experience working cross-functionally in a fast-paced, agile environment..

Key responsibilities:

Audit, document, and structure all core business and operational knowledge.

Design and maintain an internal knowledge base aligned to business logic and system architecture.

Collaborate with various teams to ensure documentation is accurate and up-to-date.

Build metadata and tagging frameworks to enable effective querying by AI systems.

Job description

RemotePass is a leading global platform transforming the way businesses access and manage top talent. Recognized as one of G2’s Top 100 Fastest Growing Software Products, we’re on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.

By streamlining global hiring, onboarding, payroll, and compliance, RemotePass empowers organizations to build high-performing remote teams. Our platform is designed to improve the lives of millions of workers worldwide by providing them with unprecedented opportunities to connect with global employers and reach their full potential.

We are backed by world-class investors: Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.

About The Role

As a Knowledge Specialist, you will own the creation, organization, and optimization of critical company knowledge, especially within our operations, product, compliance, and payment operations teams. You will help shape how institutional knowledge is stored, retrieved, and embedded into AI tools. Your role is pivotal to ensuring accuracy, efficiency, and continuity as we build toward intelligent, scalable support systems.

Key Responsibilities

Audit, document, and structure all core business and operational knowledge
Design and maintain an internal knowledge base aligned to business logic and system architecture.
Collaborate with legal, ops, product, customer success, engineering, and support teams to ensure documentation is accurate, up-to-date, and complete.
Translate complex operational and legal processes into easy-to-understand, structured documentation.
Build metadata and tagging frameworks to enable AI/LLM systems to query information effectively.
Own taxonomy, version control, and the process for keeping documents evergreen.
Partner with Engineering and Product teams to support the development of AI-powered support and internal copilots.

Qualifications

3+ years of experience in knowledge management, technical writing, operations, or process design. (Experience in the fintech or tech industry is a plus).
Strong writing, editing, and organizational skills with attention to detail.
An engineering background is a strong plus
Ability to understand complex technical concepts and translate them into user-friendly content.
Experience working cross-functionally in a fast-paced, agile environment.
Data-driven mindset with experience using analytics to inform decisions.

Benefits

Competitive salary and benefits package, and a fantastic remote-work environment
Opportunity to work in a dynamic and innovative company with growth opportunities.
Exposure to a wide range of partners and industries.
Health insurance allowance

Required profile