In-house Supplementer (Bilingual - English/Spanish)

Job Title: In-House Supplementer

Location: Fully Remote, Mexico

Salary: $4.00 - $7.00 per hour based on experience

Schedule: Eastern Standard Time

Job Type: Full-Time

About Us:

AbroadWorks is a fast growing global enterprise with established operations in the United States, India, and the Philippines. We specialize in providing both service-based solutions and advanced tech to help North American organizations in finding, onboarding, and managing global talent easily.

Our Offerings:

Global Staffing Services: Currently, the majority of our revenue is generated through our comprehensive global staffing services, which cater to the diverse needs of our clients.

Technology Solutions: Looking ahead, our strategic focus is to expand our footprint in the software sector, leveraging our technology to improve global human capital and talent management processes.

Job Description:

As an In-House Supplementer, you. will work directly with Public Adjusters and insurance carriers to maximize insurance claim payouts by identifying, documenting, and advocating for supplement items. You will play a key role in preparing and submitting supplements, following up with insurance companies, and facilitating resolutions to ensure fair settlements.

Requirements:

• Minimum of 2 years of experience in supplementing, estimating, or related roles in the roofing or insurance industry.
• Hands-on experience with insurance claims processes and working with adjusters.
• Proficiency with estimating software (e.g., Xactimate or similar platforms).
• Excellent negotiation and communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple claims and meet deadlines.

Key Responsibilities:

• Thoroughly review insurance claims, estimates, and supporting documentation to identify potential supplements.
• Ensure all claim details are accurate and in compliance with insurance carrier guidelines.
• Work with the intake & claims team to prepare and submit complete and detailed supplement packages, including analysis of line-item estimates, photographs, and other required documentation.
• Maintain accurate records of claim progress and communication within our CRM systems.
• Contact insurance carriers to present claim differences to obtain payment for supplemental items.
• Provide clear and compelling explanations of supplement requests to adjusters and claims representatives.
• Follow up persistently to resolve outstanding supplements and ensure timely payments.
• Serve as a liaison between roofers, contractors, and insurance carriers to facilitate approvals and resolve discrepancies.
• Keep contractors informed of claim progress and outcomes, maintaining clear and professional communication.
• Provide actionable recommendations to improve supplementing procedures.
• Help refine internal processes to enhance efficiency, accuracy, and client satisfaction.

Successful candidates for this role will be rewarded with the following benefits:

• A total of five paid vacation days per year (additional days can be taken unpaid).
• A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
• A paid 15-minute break for every 4 hours of work.
• Healthcare benefits after 2 months of full-time work.

* Vacation days increase by 1 vacation day per year. I.e. after one year of work, the total paid vacation days on year 2 would be six, on year 3 seven, etc.

Our main focus is to build an energized and motivated workforce where our AbroadWorkers are happy and satisfied with their jobs and growth opportunities.

We are looking forward to making you a part of our team!

Thank you for your time and interest.