Offer summary

Qualifications:

12–15 years of IT experience, with at least 5 years in ServiceNow implementations., Strong infrastructure operations background, including Service Desk and Data Center Ops., Hands-on experience with ITSM, ITOM, and CMDB implementations., Excellent communication skills in English (B2+) for engaging with U.S. teams..

Key responsibilities:

Design and implement end-to-end solutions across the ServiceNow platform.

Support complex enterprise environments and drive automation and operational excellence.

Explore and leverage emerging ServiceNow modules and AI-driven tools.

Collaborate with teams to enhance productivity and self-healing capabilities in IT operations.

Job description

🌎 ServiceNow Architect | Infrastructure Specialist | Remote LATAM |

At Sofka Technologies, we're on a mission to build high-impact, scalable solutions that transform how companies operate. We’re currently looking for a ServiceNow Architect with a strong infrastructure background to join one of our strategic U.S. clients on a long-term engagement.

If you're passionate about Enterprise Service Management, cloud infrastructure, and delivering innovative IT operations solutions, this is your opportunity to lead with purpose.

🚀 What will you do?

As a ServiceNow Architect, you will design and implement end-to-end solutions across the ServiceNow platform, focusing on ITSM, ITOM, and CMDB foundations. You’ll bring your deep infrastructure knowledge to support complex enterprise environments and drive automation, visibility, and operational excellence. You'll also explore emerging ServiceNow modules such as HR, Finance, GRC, and leverage AI-driven tools to enhance productivity and self-healing capabilities in IT operations.

✅ Must-Have Skills

12–15 years of experience in IT, with at least 5 years leading ServiceNow implementations across multiple modules and products.
Solid infrastructure operations background, including exposure to Service Desk, Command Center, Data Center Ops, and technologies like Networks, Security, Containers, Converged/Hyperconverged Infrastructure, and Cloud.
Proven hands-on experience setting up ITSM, ITOM, and implementing a “Golden” CMDB, SAM, and HAM.
Familiarity with broader ESM solutions from ServiceNow: Supply Chain, HR, Finance, GRC, and CRM modules.
Exposure to Agentic AI tools for Business Productivity and Self-Healing Platforms in IT Ops.
Excellent communication skills in English (B2+), with the ability to engage directly with U.S.-based teams.

🌱 Why Sofka?