Field Service Planner

About APPLIED Adhesives:

We have you covered.

Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered.

With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we’re not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company.

We have countless victories that we could celebrate, but we’re more interested in looking forward than back. We’ve collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner.

Come join us!

The Role:

We are seeking an experienced Field Service Planner to join our team. This is a fully remote position with opportunities to travel in the field for hands-on experience, gaining insight into service operations and building rapport with technicians and customers.

The role will focus on monitoring job statuses, coordinating with internal teams such as Sales, Engineering, and Service, and scheduling service visits for all technicians.

Additionally, this individual will contribute to the development and optimization of our scheduling system.

Key Responsibilities:

Scheduling and Coordination:

• Develop and maintain a comprehensive schedule for service visits, ensuring optimal allocation of resources and timely service delivery.
• Monitor job statuses, providing regular updates to internal teams and stakeholders.
• Coordinate with Sales, Engineering, and Service teams to prioritize jobs based on urgency and resource availability.
• Resolve scheduling conflicts proactively and efficiently.
  
  

Contract Management

• Manage current service agreements to ensure compliance with service level agreements (SLAs) and offerings outlined in contracts.
• Coordinate with stakeholders on equipment maintenance scheduling to fulfill contractual obligations.
• Monitor contract deliverables and timelines, ensuring alignment with customer expectations and organizational capabilities.
  
  

System Development And Optimization

• Collaborate with the team to build out and improve the scheduling system for greater efficiency and transparency.
• Identify areas for process enhancement and contribute to the implementation of scheduling tools or systems.
  
  

Internal Communication And Collaboration

• Serve as the main liaison between the scheduling team and other internal departments.
• Facilitate clear and consistent communication to ensure all stakeholders are aligned on job requirements and timelines.
  
  

Field Experience And Feedback Integration

• Participate in occasional field visits to gain firsthand experience of service operations.
• Use insights from field observations to refine scheduling practices and address operational challenges.
  
  

Data Management And Reporting

• Maintain accurate records of schedules, job details, and technician assignments.
• Generate reports on scheduling efficiency, job completion rates, and resource utilization.
• Use data insights to drive continuous improvement initiatives within the scheduling process.
  
  

Customer Support And Satisfaction

• Communicate with customers as needed to confirm service visit details and resolve scheduling concerns.
• Ensure customer expectations are met by coordinating effectively with the service team.
  
  

You Are Ideal For This Role If You:

• Are highly organized with a strong attention to detail.
• Can multitask and prioritize effectively in a fast-paced environment.
• Excel at communication and collaboration across teams.
• Have a proactive mindset and the ability to identify and resolve scheduling challenges.
  
  

Physical Requirements:

• Must be able to remain in a stationary position.
• Constantly operates a computer and other office productivity machinery.
• Able to communicate information and ideas so others will understand.
  
  

Experience And Qualifications:

• Associate’s degree or relevant work experience required.
• Minimum of 1-3 years of experience in maintenance planning or field service scheduling required.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Proficiency in scheduling software, MS Office, and CRM systems (e.g., Salesforce & ServiceMax).
• Excellent verbal and written communication skills.
• Experience coordinating schedules and managing resources in a service-oriented environment.
  
  

Why Work For Us:

• Medical, Dental and Vision Benefits
• 401k Match
• Flexible and Team-Oriented work environment
• Generous PTO policy
• Tuition Reimbursement
• Employee Assistance Program
• Career and talent development opportunities as well as opportunities for personal growth
  
  

Leading with Integrity, Collaboration, and Passion

In today’s dynamic business landscape, these core values serve as the compass guiding our actions and decisions. Whether it’s demonstrating leadership, fostering collaboration, igniting passion, upholding integrity, or maintaining a relentless customer focus, these principles shape our mission, vison and values, and drive our commitment to excellence.

Our Core Values:

Leadership

We are the leaders we wish to follow at work and in our communities.

Collaborative

One team delivering exceptional value and service.

Passion

We enthusiastically pursue excellence.

Integrity

We choose to be ethical and trustworthy.

Relentless Customer Focus

Our customers are at the heart of everything we do.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical work is in a climate-controlled environment requiring regular use of computer and electronic equipment.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.