Financial Support Payment Processor - Leaving Violence Program

About Telstra Health

At Telstra Health, we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.

As part of this, Telstra Health delivers critical Family, Domestic and Sexual Violence (FDSV) services, ensuring people experiencing violence have access to safe, trauma-informed, and high-quality support. Our teams play a vital role in providing these essential services, and we are committed to ensuring they have the training, systems, and resources they need to deliver compassionate and effective care.

The Leaving Violence Program

The Leaving Violence Program (the Program) is an ongoing Australian Government program, to be delivered nationally from 1 July 2025 by Telstra Health. The Leaving Violence Program will support victim survivors who plan to leave or have left a violent intimate partner relationship by providing individualised financial support packages, as well as safety supports through risk assessments, safety planning and referral support.

Leaving Violence Program Principles

The Program is underpinned by four main principles:

• Trauma-informed - Individuals receive a trauma-informed, person-centred service.
• Culturally responsive - Individuals receive a culturally informed service, with a specific focus for Aboriginal and Torres Strait Islander peoples.
• Accountable – Telstra Health is responsible and transparent to the Department of Social Services
• Ethical – Telstra Health operates with honesty and integrity, is trusted and diligent.

The Program principles are designed to reflect and respond to each victim-survivors experience of intimate partner violence. Using these Principles, the Program will provide for a trauma-informed and victim-survivor centred service by empowering choice and autonomy. The Program is a key initiative under the National Plan to End Violence against Women and Children 2022-32, designed to complement other services available to victim-survivors that work towards ending gender-based violence.

What’s the opportunity?

The Financial Support Payment Processor role will be responsible for managing the finance payment processing for a financial support program designed to provide financial assistance to individuals leaving violent relationships. This role ensures the timely and accurate disbursement and management of commonwealth funds, compliance with financial regulations, and effective financial record-keeping. The program is funded by the Department of Social Services on behalf of the Commonwealth and requires adherence to government funding guidelines and reporting standards.

About the role

Key responsibilities include:

• Process financial batch payments to eligible recipients in accordance with program guidelines, following procedures and fraud mitigation strategies.
• Maintain accurate financial records, and documentation of all transactions.
• Ensure compliance with Department funding requirements and financial policies.
• Liaise with internal teams and external stakeholders, including government agencies and financial institutions, to facilitate smooth fund disbursement.
• Monitoring program bank balance and expiring stored value card (SVC) balances, requesting top ups and remitting interest and unspent SVC.
• Respond to financial inquiries from stakeholders.
• Identify and escalate any discrepancies, fraud risks, or financial concerns.
• Support continuous improvement initiatives in payment processing and financial administration

About you

Qualifications

• A degree or diploma in accounting, finance, business administration, or a related field.
• Certification in accounting or bookkeeping software (e.g., MYOB, Xero) is an advantage.

Experience

• Experience in financial administration, payment processing, or accounts management.
• Understanding of government-funded programs and financial compliance requirements.
• High attention to detail and accuracy in financial transactions and record-keeping.
• Strong organisational and time management skills.
• Proficiency in financial management systems and Microsoft Office applications.
• Ability to handle sensitive financial information with discretion and confidentiality
• Knowledge of financial support programs or emergency relief funding mechanisms.

Why join Telstra Health?

• We believe that flexibility is not a ‘perk’ — it’s how we work! We support you to achieve work-life harmony in a way that works for you.
• We’re a fast-paced, dynamic environment — perfect if you thrive on innovation and continuous improvement.
• We actively support career growth, offering pathways to internal opportunities and ongoing development.
• You’ll be joining a team that’s passionate about making a real difference in health and wellbeing outcomes across Australia.

And it doesn’t stop there…

• Avenues for growth and development across Telstra Health.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through our Employee Assistance Program (EAP).
• Employee rewards program including discounts on shopping, gym memberships, movie tickets, health insurance and more. Multiple leave options, including:
• 16 weeks gender-equal paid parental leave
• Family and Domestic Violence leave
• Cultural leave
• Volunteer leave
• Study leave
• Option to purchase additional leave.

Our commitment to diversity, equity and inclusion

We are passionate about creating an environment that’s inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability, to apply. Even if you don’t meet every requirement listed above, we encourage you to apply today or contact us at leavingviolenceprogram@health.telstra.com to discuss your interest.

Applications will be assessed and shortlisted as they are received — so apply today!

We are a Circle Back Initiative Employer — we commit to responding to every applicant.