Training Specialist – Leaving Violence Program

Join Telstra Health in Making a Difference

At Telstra Health, we harness technology and innovation to transform healthcare delivery. Backed by Telstra, we provide scalable solutions to improve patient and clinician experiences. We also deliver critical Family, Domestic, and Sexual Violence (FDSV) services, ensuring safe, trauma-informed support with well-trained teams committed to compassionate care.

About the Leaving Violence Program

From 1 July 2025, Telstra Health will deliver the Leaving Violence Program (Program), a nationally funded initiative by the Australian Government. The Program will support victim survivors who plan to leave or have left a violent intimate partner relationship by providing individualised financial support packages, as well as safety supports through risk assessments, safety planning and referral support.

The service operates Monday to Friday, 8:30 am to 5:30 pm (local time) across all Australian states and territories, excluding national public holidays. This nationwide structure ensures comprehensive coverage across all time zones.

Our Commitment and Program Principles

The Program is underpinned by four main principles:

• Trauma-informed - Individuals receive a trauma-informed, person-centred service.
• Culturally responsive - Individuals receive a culturally informed service, with a specific focus for Aboriginal and Torres Strait Islander peoples.
• Accountable – Telstra Health is responsible and transparent to the Department of Social Services
• Ethical – Telstra Health operates with honesty and integrity, is trusted and diligent.

The Program principles are designed to reflect and respond to each victim-survivors experience of intimate partner violence. Using these Principles, the Program will provide for a trauma-informed and person-centred service by empowering choice and autonomy. The Program is a key initiative under the National Plan to End Violence against Women and Children 2022-32, designed to complement other services available to victim-survivors that work towards ending gender-based violence.

What’s the opportunity?

We’re looking for a Training Specialist to co-design and deliver a clinically safe and trauma-informed training program tailored to employees in the Leaving Violence Program. This role is critical in ensuring new staff receive high-quality onboarding that builds the knowledge, skills, and confidence to support clients safely and effectively from day one.

About the role

The key responsibilities include:

Facilitation of Training Programs

• Deliver high-quality, trauma-informed, and culturally appropriate training aligned with the Leaving Violence Program objectives
• Facilitate structured onboarding for new employees, equipping them for family and domestic violence work
• Deliver virtual training sessions in engaging and interactive formats
• Blend formal and informal techniques tailored to diverse learning preferences
• Create simulated environments using data, interfaces, and systems for practical training
• Evaluate training impact using feedback, assessments, and performance data
• Track participation, completion, and feedback to support workforce capability and compliance

Precepting of Training Participants

• Design and deliver a clinically safe, trauma-informed precepting framework
• Identify, support, and sign off participants for safe delivery on service
• Provide coaching and determine next steps for unsuccessful candidates

Providing Real-Time and Structured Feedback

• Develop a safe and professional feedback framework
• Record and deliver feedback that supports growth and professional development

Collaboration with Leadership, Clinical and Training Teams

• Enhance training materials in partnership with leadership
• Support service improvement initiatives and adapt to changing workforce needs
• Align training schedules with recruitment and workforce planning
• Communicate risks and identify early interventions as needed
• Work independently to deliver training outcomes and meet deadlines

About you

To succeed in this role, you will need to meet the following:

Qualifications:

• Essential: Tertiary qualification in a clinical or counselling discipline or a similar field.
• Desirable: Certificate IV in Training and Assessment or currently working towards attainment of the Certificate IV.

Experience

• Previous experience delivering structured professional training through various channels including online and in person.
• Experience working in DFSV sector or similar.
• Strong written and spoken communication skills including the ability to present effectively.
• Ability to work independently and autonomously.
• Demonstrated ability to understand the processes within the Leaving Violence Program and to communicate these effectively.
• Experience working independently and in a team-oriented, collaborative environment is essential.
• Can respond to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Solid ability to collaborate, influence and communicate with diverse stakeholders across the team.

Why join Telstra Health?

• We believe that flexibility is not a ‘perk’ — it’s how we work! We support you to achieve work-life harmony in a way that works for you.
• We’re a fast-paced, dynamic environment — perfect if you thrive on innovation and continuous improvement.
• We actively support career growth, offering pathways to internal opportunities and ongoing development.
• You’ll be joining a team that’s passionate about making a real difference in health and wellbeing outcomes across Australia.

And it doesn’t stop there…

• Avenues for growth and development across Telstra Health.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through our Employee Assistance Program (EAP).
• Employee rewards program including discounts on shopping, gym memberships, movie tickets, health insurance and more.
• Multiple leave options
• Our commitment to diversity, equity and inclusion

We are passionate about creating an environment that’s inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability, to apply. Even if you don’t meet every requirement listed above, we encourage you to apply today or contact us at leavingviolenceprogram@health.telstra.com to discuss your interest.

Applications will be assessed and shortlisted as they are received — so apply today!

We are a Circle Back Initiative Employer — we commit to responding to every applicant.