Offer summary

Qualifications:

Previous experience in a healthcare setting is required., Fluency in Spanish is mandatory., High School diploma or GED is necessary., Proficiency in Microsoft Office Suite and strong communication skills are essential..

Key responsibilities:

Greet and build rapport with patients through phone and video interactions.

Answer incoming calls and manage patient inquiries effectively.

Verify patient insurance and communicate financial responsibilities to patients.

Assist with administrative duties and support the Digital Health team as needed.

Job description

Digital Health Specialist - Patient Services Coordinator - Bilingual

Ignite Your Career With CORA!

As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinical operations support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm. This is a full-time, remote position supporting our Digital Health program at CORA. Candidate must be located in Eastern Standard Time Zone.

Who We Are

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.

What You’ll Love About Us

Competitive Pay
Medical, dental, vision, disability, and life insurance
7 paid annual holidays + 2.5 weeks PTO that grows with time
401k Retirement & savings plan
Career growth opportunities within CORA
Leadership development: coaching, mentorship, and skill-building activities
Tuition reimbursement

What You’ll Need

Previous experience working in the healthcare setting
Fluency in Spanish required
High School diploma or GED required
Previous customer service experience within the last two years required
Proficiency with Microsoft Office Suite (Word and Excel) required
Strong time-management and organizational skills
Superior written and verbal communication skills
High level of personal integrity, reliability, and honesty
Ability to work effectively in teams and autonomously in a fast-paced environment

Bonus Points

Basic medical terminology
Previous experience working remotely

What You’ll Do

Warmly greet and build rapport with patients virtually through phone interactions and video calls
Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
Verify patient insurance for outpatient therapy benefits (applicable locations only)
Provide communication on first visit expectations to all new patients
Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)
Capturing patient insurance cards, ID cards, and all other pertinent paperwork
Collect co-pay/deductible payments and provide a receipt with each transaction (as able)
Assist the Digital Health team with the enrollment process for Remote Therapeutic Monitoring
Perform additional administrative duties as communicated by the Digital Health Manager

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.

Required profile