Offer summary

Qualifications:

Fluent in Italian (C2 level) and English (B2 level), 0-1 year of experience in customer support, Strong leadership, analytical, and communication skills, Eagerness to learn and grow..

Key responsibilities:

Deliver high-quality support through phone, chat, email, and social media

Guide users through account setup, payment concerns, and technical questions

Respond to client feedback with empathy and professionalism

Share feedback to improve customer satisfaction and support efficiency.

Job description

Excited for a New Chapter? Relocate to Stunning Greece and Embrace Its Islands, Culture, and Career Advancement Opportunities!

We're on the lookout for a motivated and service-oriented Customer Care Advisor to become part of our dynamic team. If you're passionate about helping others, thrive in energetic environments, and enjoy solving problems, this opportunity is for you!

Role Overview:

As a Customer Care Advisor, you'll handle inquiries via phone, chat, email, and social media, assisting customers with account, payment, and technical concerns. Your mission is to ensure a smooth and positive experience for every client.

Key Responsibilities:

Deliver high-quality support through multiple channels (phone, chat, email, and social media)
Guide users through account setup, login issues, payment concerns, and technical questions
Serve as a dependable contact, especially for sports-related customer needs
Respond to client feedback with empathy and professionalism
Communicate clearly and effectively to foster trust and customer loyalty
Adhere to company procedures and maintain quality service standards
Share feedback and ideas to help improve customer satisfaction and support efficiency

Requirements:

Fluent in Italian (C2 level)
Fluent in English (B2 level)
EU Citizenship or Greek Residency Card
0-1 year of experience in customer support
Strong leadership, analytical, and communication skills
Eagerness to learn and grow

Why Join Us:

Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
Remote Work: Enjoy the flexibility of working from home
Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!

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