Offer summary

Qualifications:

Strong ability to foster customer relationships and maintain referral networks., Proven experience in a customer-facing role, particularly in lending., Comprehensive knowledge of the home lending process., Solid people skills to ensure customer confidence and support..

Key responsibilities:

Act as the primary contact for customers applying for home loans.

Ensure a smooth experience from application to settlement.

Support customers with additional banking products to enhance their experience.

Build and maintain strong relationships with customers and external partners.

Job description

Job Description

What’s the role?

At Westpac, our Mobile Home Finance Managers are helping to make things happen for our customers every day, all around Australia. And this is your opportunity to do the same.  

Working flexibly and independently, you’ll be the friendly face for both new and existing customers to meet when it’s time to apply for a home loan (or even before then!). You’ll make sure the entire experience – from application through to settlement – is as simple and rewarding as it should be. And you’ll support them with other banking products that add to their experience, so that the great relationships you develop can continue long after the keys have been handed over. 

What do I need?

Strong ability to foster customer relationships starting with a referral network of external partners; experience in maintaining such networks is essential.
Proven experience working in a customer-facing organisation, particularly in lending.
Comprehensive knowledge of the home lending process.
Solid people skills to make customers feel confident and well-supported.
Consistently exceed customer expectations through exceptional service and relationship-building.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
Tailored learning and development opportunities to help your grow your career within the bank. 
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .

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