Director of Country Operations Management

ROLE SUMMARY:

The Director of Country Operations Management will provide managerial oversight to Country study Operations Manager colleagues in their respective groups and their associated deliverables within and across that Region and Therapeutic area

The Director of Country Operations Management is responsible for talent development of colleagues, preparing Country Study Operations Managers to deliver on studies. They are accountable to ensure all assigned direct reports are appropriately trained. They are accountable to ensure Country study Operations Managers are following Pfizer Standard Operating Procedures (SOPs) and providing leadership and appropriate oversight to the Regional/Country Operations Team.

They are accountable to ensure that Country study Operations Managers are delivering according to agreed plans and to ensure appropriate proactive escalation of risks and deviations to plans, and that any asset/region/country level strategies are appropriately implemented.

The Director of Country Operations Management will leverage performance data, e.g. operational metrics, study plan variance and trend reports to drive the business and support the oversight and management of both the Country study Operations Manager They will also interface with FSP managers to resolve issues and escalate resource concerns.

The Director of Country Operations Management is a Subject Matter Expert (SME) on Global Country Operations processes and works with their Country Operations Regional Group Lead to facilitate the sharing of therapeutic/functional area expertise and best practices within their group and where applicable across the Global Country Operations organization. They may sponsor, lead or represent Global Country Operations on cross-functional cross-departmental or enterprise level work streams that influence senior management and have an impact on business direction.

They will interface with various stakeholders across the organization including but not limited to Asset DSMs, Clinical Study Group Leads, DCSOs and other leaders within Global Country Operations to ensure appropriate issue resolution/escalation and healthy stakeholder relationships.

They are accountable for building and ensuring functional area expertise and technical operations management expertise for their group of direct reports through recruitment and talent development/management of staff and the development of training strategies to enhance Global Country Operations

JOB RESPONSIBILITIES

• Actively develops and retains talent through providing focused career development, performance management, and an inclusive culture
• Responsible for the development and adherence to consistent harmonized processes and high quality clinical trial deliverables for clinical projects
• Create, maintain and assume accountability for a culture of high quality and customer service using tools to facilitate communication, transparency of operations, clarity of workload balance, and alignment within and across functional lines
• Support and continuously evaluate and evolve the Country Study Manager role to add value and efficiencies to internal study management
• Work with other cross functional lines to improve processes and important quality aspects of studies including site selection, recruitment and retention practices, Significant Quality Event (SQE) process, etc. to simplify processes and ensure quality in the studies

Subject Matter Expertise:

• In strong collaboration with other colleagues or functions (peers, project leads, and group leads):
  • Leads cross departmental initiatives
  • Implements strategies to ensure consistent processes
  • Leads and/or participates in specific process improvement initiatives; monitors and reports on implementation progress as appropriate
  • Provides expertise on the study management related SOPs and serves as a Global Country Operations SME on BPIs and SOP development/update projects. Proactively shares best practices across CD&O.
  • The DCOM may assume Asset-Level responsibilities within their assigned portfolio taking accountability for delivery of studies conducted under that program

BASIC QUALIFICATIONS:

• Extensive global clinical trial/study management experience
• Working knowledge of GCPs, monitoring, clinical and regulatory operations
• BS – minimum of 10 years relevant experience
• MS/PhD – minimum of 7 years relevant experience

Prior Experience

• Experience in the management and direct supervision of internal resource
• Demonstrated effectiveness working in a multidisciplinary, matrix team environment
• Direct study management expertise
• Experience of resource management (staff and financial)
• Evidence of Clinical Development and pharmaceutical study execution experience

Skills

• Ability to understand and assimilate high-level data and operational metrics and trends
• Strategic thinking and targeted problem-solving skills
• Maintains scientific/operational knowledge and expertise to possess credibility to discuss with higher level management and peers
• Strong interpersonal skills
• Establishes strong relationships with customers, strives to understand and meet customer requirements
• Respectfully challenges practices, decisions or ideas to uphold integrity and ethical standards
• Exhibits behaviors consistent with company values to colleagues at multiple locations with diverse cultures; motivates through example, commitment, loyalty and enthusiasm
• Effective verbal and written communication skills in relating to colleagues and associates both inside and outside the organization
• Creativity and/or ability to put innovative approaches into practice in clinical development

PREFERRED QUALIFICATIONS:

• Thorough understanding of Clinical Development and pharmaceutical study execution experience; thorough understanding of the processes required to operationally execute clinical trials
• Experience in therapeutic / functional area of expertise
• Evidence of strong leadership, influencing, negotiation, and
• and management skills

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Occasional Travel may be required for on site meetings or Department meetings

Work Location Assignment: Remote

The annual base salary for this position ranges from $169,700.00 to $282,900.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Medical

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