Offer summary

Qualifications:

Bachelor's degree or 2-3 years of relevant experience in technical support., Proficiency in Microsoft O365 Suite, VPN-Remote Connectivity, Mobile Device Management, and Active Directory., Bilingual in French and English, both orally and in writing is essential., Experience in providing face-to-face support to a corporate customer base..

Key responsibilities:

Coordinate, diagnose, and troubleshoot incoming employee calls regarding technical problems.

Provide timely resolution of issues or escalate to appropriate technical personnel as needed.

Maintain effective relationships with users and provide case status updates to management and end-users.

Develop and implement standard operating procedures and customer service guidelines for remote IT support.

Job description

Technical Service Analyst: (Bachelors degree or 2-3 years experience):

By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access
Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
Provides case status updates to management and end-users
Supports and maintains effective relationships with users
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors
Exercises judgment within defined procedures and practices to determine appropriate action.
Experience providing face to face support to a corporate customer base
Bilingual (French/English) both orally and in writing, ESSENTIAL

Required Experience Supporting

Microsoft O365 Suite
VPN-Remote Connectivity
Mobile Device Management
Active Directory

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!

Required profile