Triage Nurse (Work From Home)

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

The Opportunity 

Are you looking for a purposeful and rewarding role where you can bring your passion for health and, have a great flexibility working from home? 

 If so, we have a very exciting opportunity to join our amazing Nurse Triage team. At Amplar Health, we “make health personal” for our clients and our employees, promoting a healthier way of working, challenging the conventional workplace norms and increasing flexibility for employees while maintaining performance and customer satisfaction.    

In this role you will have the opportunity to work from home, having the option of choosing flexible hours and rosters, and the best part is that for this role you can be based anywhere in Australia (including regional/rural areas).   

As a Triage Nurse within our Amplar Health Virtual Services, you will be playing a vital role by assisting people who contact us for clinical advice and support. Following a triage, you will provide them with appropriate health information and/or provider referral if needed.

Training and start dates 

We provide full-time paid 5 day (9.00 am to 5.00 pm AEST) comprehensive and supportive virtual training with start dates available on the 16th of June, 14th of July and 11th of August.

Please note you must be available to complete the full-time training to be considered. 

After training you will receive ongoing support from our amazing team of Senior clinicians who will guide you in your journey with us. 

Hours and FTE 
We can offer part-time (22.5 hrs) to full-time (37.5 hrs) fixed term contract until 30th June 2026, with a possibility of extension.

Due to the nature of workload patterns and to align our staffing with consumer demand, your roster must be: 

• At least 70% after hours. Noting this is AEST and after hours is considered 1500-0700 Monday to Friday, all day Saturday and Sunday and public holidays.
• Fixed rosters on a 2-week rotation.  
• At least one weekend per fortnight is required. 

Work from home requirements 

• Full technology suite provided (including computer and phone kit)
• Home Office – private space with closable door required.
• This telephone and online-based role will require you to multitask between listening and supporting callers, typing notes, and referring to clinical resources and online support tools.  
• You need fast reliable internet with a minimum of 50 Mbps download and 20 Mbps upload speeds. 

To learn more about our Virtual Health services follow the link Virtual health – Amplar Health 

About you

The ideal candidate will have a passion for customer service with strong interpersonal skills displaying empathy and a thoroughly engaging phone manner. You have a focused mindset to deliver exceptional service to the public via the phone. Self-motivated and proactive, you are comfortable working to KPIs and targets. 

Additionally, the candidate will bring: 

Essential

• Minimum of three years full time equivalent recent clinical nursing experience as Registered Nurse Division 1, with a current AHPRA Registration and no notations.
• Varied nursing background involving substantial public contact. Inclusive of but not limited to: A&E, Paediatric, Community Care and Acute Medical/Surgical.
• Confidence in the ability to achieve a high standard of customer service in a call centre environment.
• Demonstrated confidence and ability to work autonomously to resolve problems and issues.
• Comfortable with computerised patient management systems.
• Outstanding communication skills both written and verbal.
• Extensive nursing assessment skills and a proven ability to work autonomously. 
• Availability to work weekends and nights. 

Desirable

• Comfortable communicating through virtual mediums such as audio/video conferencing, instant messaging, chat rooms and collaborative software.
• Commitment to continuing professional development.
• Call centre/customer service experience.
• Experience working in a corporate environment.
• Effective ability to communicate across multidisciplinary teams.

Be rewarded 

• Our 2030 vision is to be the healthiest workplace in Australia – so we embrace a healthier way of working by providing you with flexibility in how, when and where you conduct your work.  

Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check in. 

Learn more about Amplar Health at https://amplarhealth.com.au

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.