Sales Manager (Remote)

Who We Are

At Intoxalock a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.

Always aware. Always Guiding. Never Restricting or judging.

What You’ll Be Doing

The Sales Manager is responsible for motivating and developing Sales Agents to drive better customer and employee experiences. This role identifies areas of opportunity and employs motivational leadership to increase operational quality and drive the continuous improvement of the Inside Sales Team.

Manage, coach, and develop a team of high performing inside sales associates.

Create a positive and supportive winning sales culture that encourages collaboration and accountability.

Meet and/or exceed monthly, quarterly, and yearly sales targets.

Ensure attainment of revenue goals and performance targets through regular monitoring of individual and team metrics (e.g., leads taken, calls made, conversion rates, on queue %) to identify and act on both positive and negative performance trends.

• Provide ongoing coaching, feedback, and training to develop sales skills and product knowledge.
• Monitor sales calls to identify strengths and weaknesses in sales techniques, technical accuracy, and company policies.
• Lead communication and follow up to ensure agents are fully informed of all current information related to products, procedures, customer needs and company-related issues, changes or actions.
• Identify and analyze customer preferences to properly direct sales efforts.
• Develop and maintain interdepartmental partnerships to resolve organizational challenges.
• Demonstrate ownership of issues and opportunities; identify solutions independently and take initiative to resolve and improve.
• Resolve customer complaints, staffing problems, and other issues that may interfere with efficient sales operations.
• Provide feedback to associates and deliver corrective action and termination of employees in accordance with company policy.
• All other duties as assigned.
  
  

What You’ll Bring To The Table

• High School Diploma or GED; Bachelor's degree preferred.
• Three years of progressive call center leadership experience is required.
• Strong verbal and written communication skills, computer skills, including Microsoft Office programs and adaptability.
• Ability to think analytically to identify qualitative or quantitative trends and recommend appropriate actions.
• Effective problem solving/process improvement skills used to identify and resolve operational, customer-facing and/or employee relations problems.
• One year of experience administering payroll functions in a highly complex commission-based structure.
• Three years of experience leading team communications across multiple channels (email, newsletter, live presentation) that includes informational content over a frequent and regular cadence.
• Three years of experience working across organizations, including Legal and Human Resources Departments to produce and maintain compliant sales scripting, standard operating procedures, and model for corrective actions/accountability.
  
  

Why work for us?

Check out this list of a few of the many good reasons why we are a Top Workplace:

• Base salary range is $51,150.00-$66,000.00 annually + monthly commission, on target earnings of $115,000.00 per year + 401(k) + benefits.
• We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
• Mindr won the 2023 Top Workplace Award locally and nationally–and 2024 Best Place for Working Parents Award
• Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
• A comprehensive and highly competitive benefits package, including:
• Dental Insurance
• Health Insurance
• Vision Insurance
• 401(k)
• Paid Holidays
• Paid Time Off
• Ongoing Professional Training online via Litmos
• And more
  
  

Equal Opportunity Employer

It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.