Implementation Support (UKR/EU)

Description

Fluent Trade technologies  is seeking a highly motivated and detail-oriented Implementation Support Specialist to join our growing team. In this role, you will play a crucial part in ensuring the successful onboarding and adoption of our Solution by our valued clients. You will provide technical and functional assistance, guiding clients through the implementation process and ensuring a smooth and positive experience. Experience or a strong understanding of foreign exchange (FX) markets and processes is a significant plus.

Responsibilities:

• Serve as the primary point of contact for new clients during the implementation phase.
• Guide clients through the software setup, configuration, and integration processes.
• Provide technical troubleshooting and problem-solving assistance related to the implementation.
• Collaborate closely with the Development and QA  teams to ensure a seamless client handover and to escalate complex issues.
• Document the implementation process, including configurations, customizations, and client-specific requirements.
• Track implementation progress and provide regular updates to clients and internal stakeholders.
• Contribute to the development and improvement of implementation best practices and documentation.
• Ensure client satisfaction throughout the implementation lifecycle.
• Provide specialized support and guidance to clients implementing the FX-related features of our software.
•  Assist in the configuration and troubleshooting of the system 

Qualifications:

• 2 years of experience in software implementation, technical support, or a related client-facing role.
• Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
• Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues.
• Exceptional communication, presentation, and interpersonal skills, with the ability to explain technical concepts to non-technical users.  
• Strong organizational skills and attention to detail.
• Proficiency in the implementation of big and complex projects.
• Ability to work independently and as part of a collaborative team.
• Excellent speaking English skills.
• Experience in writing Project management documentation in English.
• Proven experience in working with customers within  US/EU business hours.
• Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, Finance, Economics, or equivalent experience.

Will be  a Plus:

• Strong understanding of forex and software development methodologies