Medical Canvassing Specialist- Team Lead

Delta Group is a privately held, woman-owned, national investigative firm established in 1983 and headquartered in Buford, Georgia. With over 40 years of experience, Delta Group was built on the foundations of three key factors: People, Innovation and Results. People have always been at the core of who we are at Delta Group, and we pride ourselves on a culture that fosters the development and growth of our team. When it comes to Innovation, Delta Group has integrated innovation as a key driver in the development of our quality investigative performance and results across everything that we do. Throughout 4 decades in business, Delta Group has always been a results-driven company. We have a longstanding history of commitment to our clients in building trust based on our results and relationships. We’ve seen many changes during our tenure, but one thing that has never changed is our commitment to providing quality results.

Delta is looking to fill a full-time Medical Canvassing Team Lead role within our Investigative Research Division.

Responsibilities:

• Lead a team of Medical Canvassers to include conducting quarterly reviews, coaching 
opportunities, approval of time off requests, performance management and potential 
disciplinary actions.
• Handling of minor to moderate issues and escalation of severe issues
• Train new hires
• Oversee quality control of report documents
• Analyze trends and patterns for performance audits
• Proof completed files for grammatical and formatting errors and accuracy of reported 
information.
• Auditing and tracking team and individual goals and expectations
• Conduct investigative tasks to help your team’s workflow, including but not limited to, social 
media searches, populating, triage, pull records, contacting facilities or companies for records, 
etc.
• Assign files and oversee workflow of task completion
• Schedules may vary based on operational needs and time zone locations.

Knowledge and Skills: 

• Excellent oral and written communication skills
• Ability to give directives and delegate tasks
• Strategic and critical thinking skills
• Ability to make sound decisions with good judgement
• Ability to maintain composure under pressure, providing stability and support to the team.
• Ability to utilize computer equipment, headset, keyboard and mouse
• Ability to adapt to changes based on operational needs
• PC literate with the ability to use various computer software and apps such as but not limited to 
Microsoft Applications.
• Be self-motivated, detailed orientated, make decisions and able to work independently as well as with 
a team. 
• The lead may be asked to testify should the case go to trial. The lead will testify to the work conducted 
within a report they conducted, proofed or in the place of an analyst.
• Train within the IR department including but not limited to medical canvassing, Scoop Reports, Asset 
Checks, Locates, Desktop Activity Checks Backgrounds (traditional and extended), Business 
Backgrounds, Court House Research, retrieve various Police Reports, Social Security Verifications, etc.
• Dependable

Physical Requirements: 

• Must be able to remain in a stationary position for up to 8-10 hours at a time
• Constantly operates a computer and other office productivity machinery
• The ability to communicate information and ideas so others will understand. Be able to exchange 
accurate information in these situations

Delta Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy, sexual orientation, gender identity / expression), national origin or ancestry, genetic information (including family medical history), physical or mental disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Compensation$40,000 - $55,000 DOE