Public Affairs Manager

Department: Legal Strategy

Location: Brussels

Description

AirHelp is the world's leading organization specializing in air passenger rights. Since 2013, we have helped over 16 million travelers secure compensation for flight disruptions, including delays, cancellations, and denied boarding. With a global team of legal, data, and technology experts, we operate at the intersection of consumer protection and travel innovation.

Our mission is to ensure fair treatment for all air passengers by holding airlines accountable under national and international legislation, most notably EU Regulation 261/2004. As a pioneer in the legal-tech space, we combine scalable technology, AI-driven claims processing, and legal action to challenge unfair practices and improve systemic accountability in aviation.

We are seeking an experienced Public Affairs Specialist to lead our advocacy efforts in Brussels. This role focuses on influencing EU policies related to air passenger rights, engaging with key stakeholders, and ensuring that AirHelp remains at the forefront of policy developments impacting our mission.

What you’ll do:

• Policy Monitoring & Analysis: Track and analyze EU legislative and regulatory developments impacting air passenger rights, particularly in relation to delays and compensation frameworks.
• Stakeholder Engagement: Build and maintain relationships with EU institutions, industry associations, NGOs, and other relevant stakeholders to advocate for passenger rights.
• Advocacy Strategy: Develop and implement comprehensive advocacy strategies to influence policy decisions in favor of enhanced air passenger protections.
• Communication: Prepare position papers, policy briefs, and consultation responses. Represent AirHelp at conferences, meetings, and public forums.
• Internal Collaboration: Work closely with internal teams to align public affairs activities with company objectives and ensure consistent messaging.
• Event Coordination: Organize and participate in events, workshops, and meetings with policymakers and stakeholders to promote AirHelp's mission.
  
  

Ideally, you’ll bring with you:

(Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).

• Bachelor’s degree in Political Science, International Relations, Law, or a related field. A Master’s degree (or equivalent) is preferred.
• Experience in public affairs, government relations, or a related field, with a strong understanding of the EU legislative process (from EU institutions, business, or agencies).
• Great organizational skills with experience in project management
• Excellent communication and interpersonal skills, with strategic thinking and the ability to analyze complex policy issues.
• Proven track record of successful advocacy campaigns and stakeholder engagement within the EU context.
• Fluency in English is required; proficiency in other EU languages is an asset.
  
  

Perks and benefits:

• Internal training programs and knowledge-sharing events.
• Access to mindfulness and wellbeing platform (Mindgram).
• Language classes.
• Unlimited, free use of AirHelp's services.
• Events and parties.