Offer summary

Qualifications:

Fluent in Portuguese and English, both spoken and written., Excellent communication and interpersonal skills., Strong knowledge of Microsoft Office tools., Customer-oriented mindset with flexibility and adaptability..

Key responsibilities:

Serve as the main point of contact for customer calls and tickets related to TIS and DAS incidents.

Manage access request forms for on-site technician interventions.

Act as a liaison with the 2nd line support team and escalate complex incidents as needed.

Prepare weekly reports based on ticketing systems and key performance indicators.

The Connect44 Group was founded in the heart of Switzerland in 2000 and has sustainable and strong development over the years. Our company provides telecommunications services to leading equipment vendors and mobile telecom network operators worldwide. We offer a full range of technical solutions from 4G to 5G, the next generation network implementations, expansions and rollouts, from fully outsourced network access and core services to specialised project resources. Since the beginning, our goal was to develop key long term partnerships with our clients and we have developed our business in many European countries with offices in Switzerland, UK, Germany, France, Romania, Austria, Denmark, Spain and Portugal. We are committed to deliver high quality services which exceed the needs and expectations of our customers. We ensure excellence in every activity we deliver and we aim to adopt the best in class engineering and management practices. Our business model includes managed services or consulting services which we adapt to our customers’ needs and we offer each one tailor made solutions for their unique requirements. Our company is ISO 9001:2015 certified for quality management and ISO/IEC 27001 for Information Security Management Systems. We pride ourselves with our ONE TEAM that includes over 1000 employees in Europe, with 850 of these being top engineers in our industry. Many of our people have been with the company for over 15 years showing great commitment to Connect44 and our client focused approach. For the future we aim to further develop our team so that we can move forward with our clients in this ever changing market place. We look forward to strengthen our service portfolio with new services and start to embrace the new and exciting opportunities that will come through digitalisation. Connect44’s success journey may have started in 2000, but in fact it has only just begun.

Job description

Position OverviewConnect44 is looking for a Service Desk Technician to join our team

Job location: Spain, Remote

Available Positions: 1 position

Job type: Permanent

Job Ref. Number: SEDETEC

Description

Connect44 is looking for a Service Desk Technician to join our team.

Do you have experience in technical support and enjoy working with customers? Are you fluent in Portuguese and English and looking to grow in a dynamic, tech-driven environment? Then we’d love to hear from you!

Main Responsibilities

Serve as the main point of contact for customer calls and tickets related to TIS (Technical Infrastructure Systems) and DAS (Distributed Antenna Systems) incidents, escalations, and inquiries.
Manage access request forms to authorize on-site technician interventions for troubleshooting purposes.
Act as a liaison with the 2nd line support team (back office).
Escalate complex incidents to the back-office team and major incidents to the Incident Manager.
Provide remote support to the field service team in the local language.
Prepare weekly reports based on ticketing and alarming systems and key performance indicators (KPIs).

Required Profile