Offer summary

Qualifications:

Degree in Hospitality Management or Business Management, 0-2 years of experience in a similar position, Fluent in French and proficient in English, Strong organizational and communication skills..

Key responsibilities:

Manage the entire onboarding process for new clients

Serve as the first point of contact after a deal is closed

Conduct online training sessions to enhance product adoption

Monitor client progress and address challenges proactively.

Job description

HiJiffy is looking for an Onboarding Representative fluent in French and proficient in English to join the Customer Success team. You’ll be responsible for welcoming, onboarding, and training our French-speaking clients

If you have a customer-oriented mindset, have great attention to detail and are looking to start your career in Customer Success, this position might be what you’re looking for!

Location: Remote-first, based in Portugal.

About The Role

You will be responsible for the whole onboarding process for new clients;
You will be the first point of contact for the client after a deal is closed;
You will ensure a smooth and fast experience of onboarding of your clients.

Responsibilities:

Collaborate with sales and support engineering teams to ensure seamless handovers;
Enhance the onboarding processes to meet the specific needs of clients;
Provide online training sessions to help clients maximize product adoption;
Monitor client progress during onboarding and proactively address any challenges;
Gather and document client feedback during onboarding to inform product improvements.

Tools/Technology:

Experience using HubSpot is a plus.

Key Requirements

Degree in Hospitality Management or Business Management;
0-2 years of experience in a similar position;
Previous hotel experience preferred;
Fluent in French and proficient in English. Portuguese and/or Spanish are a plus;
You have a customer-oriented mindset;
You have strong organisational skills;
You’re comfortable working in a remote-first organisation and are self-motivated;
Ability to manage multiple onboarding projects simultaneously while meeting deadlines;
Strong communication skills to clearly explain technical concepts to non-technical clients;
Analytical mindset to track onboarding metrics and suggest process improvements;
You work well in a team and value collaboration;
You’re reliable and focused on delivering high-quality work;
You have a positive and solution-oriented mindset.

What do we offer?

If you are looking for a professional challenge where you can actually make a difference, being more than just a number, HiJiffy is the right place.

At HiJiffy, we put our team first and foremost and facilitate a startup environment where you can see how to scale a company. You will find plenty of opportunities to grow without compromising on work-life balance.

Benefits:

Flexible working hours
Friday Afternoons Off
HiJiffy Perks (wellness, WFH equipment, transportation, etc.
Competitive salary & performance-based incentives
Training programs for career development
Remote-first environment - role-based in Portugal due to occasional travelling for team events (quarterly off-sites)

Required profile