Offer summary

Qualifications:

2+ years of administrative, scheduling, or intake experience in a healthcare or therapy setting., Strong communication skills, both clear and compassionate., Detail-oriented with a focus on accuracy and efficiency., Bilingual in Spanish and English is a plus, but not required..

Key responsibilities:

Serve as the first point of contact for client inquiries via phone, email, and website.

Guide families through the intake process and collect necessary documentation.

Coordinate and manage scheduling for multiple therapists and locations.

Collaborate with clinical and administrative teams to ensure continuity of client care.

Job description

About Us
At Lumiere Children’s Therapy, we create Magic Moments—breakthroughs in a child’s development that light the way for families. As a multidisciplinary pediatric therapy practice founded in 2008, we offer speech, occupational, physical, behavioral therapy (ABA), social work, and therapeutic preschool services. Guided by our values—Believe, Connect, Teach & Learn, and Have Fun—we are deeply committed to empowering families and celebrating progress, one meaningful moment at a time.

Position Overview
We are seeking an exceptional Scheduler & Intake Coordinator to join our dynamic team. This role is vital to the client experience and the smooth operation of our practice. The ideal candidate is proactive, detail-oriented, and passionate about serving families with care and professionalism.

You’ll be the first point of contact for new clients, helping them feel seen, heard, and supported. You’ll also work closely with therapists and directors to ensure schedules run smoothly, sessions are optimized, and families receive the services they need.

Key Responsibilities

Serve as the friendly, professional first point of contact for inquiries (phone, email, website)
Guide families through the intake process with clarity and compassion
Collect and verify client insurance, documentation, and onboarding materials
Coordinate and manage complex scheduling for multiple therapists and locations
Monitor cancellations, waitlists, and rescheduling needs with efficiency and foresight
Collaborate with clinical and admin teams to support client care continuity
Maintain accurate records in our EMR system (experience with Central Reach or similar is a plus)

Who You Are

You have 2+ years of administrative, scheduling, or intake experience in a healthcare or therapy setting
You’re a strong communicator—clear, compassionate, and organized
You thrive in a fast-paced environment and are a natural problem solver
You are detail-obsessed and take pride in getting things right the first time
You bring positive energy and a team-first attitude
Bilingual (Spanish-English) is a plus, but not required