Offer summary

Qualifications:

High school diploma or equivalent required., 2+ years of experience in virtual care or healthcare support roles., Strong communication and organizational skills are essential., Familiarity with EMR platforms, preferably Athena, and virtual care workflows is preferred..

Key responsibilities:

Conduct remote patient check-ins and prepare for clinician visits.

Document medical information accurately in the EMR and prepare charts.

Communicate with patients about appointments, test results, and follow-up instructions.

Coordinate care by managing referrals, prior authorizations, and medication refill requests.

Job description

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article.

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is transforming care for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling, and behavioral health services for people of any size. Our hybrid model combines in-person and virtual care to meet patients wherever they are. We’re rapidly expanding and building a national virtual care team to support patients across all 50 states.

On-Site Requirements: Remote (U.S. Based)

Schedule: Full-Time, Monday-Friday

We’re looking for an experienced Virtual Care Coordinator to join our growing team. In this role, you’ll support patients and clinicians across the country by managing virtual patient check-ins, handling inbox messages, and ensuring seamless care coordination in a fully remote environment. This is an ideal opportunity for someone with prior virtual care experience who is comfortable navigating EMRs and multitasking in a fast-paced, digital-first clinic in a health tech startup environment.

This role reports to the Nationwide Virtual Care Practice Manager.

Responsibilities:

Conduct remote patient check-ins and pre-visit preparation including medication reconciliation, health history intake, and screening questionnaires

Document medical information accurately in the EMR and prep charts ahead of clinician visits

Communicate with patients regarding upcoming appointments, test results, and follow-up instructions

Support clinicians during virtual visits by entering real-time documentation, assisting with orders, and coordinating next steps

Coordinate care: manage referrals, prior authorizations, and medication refill requests

Ensure prompt and professional communication with patients, clinicians, and care team members

Collaborate with the virtual care team to identify and improve workflows

Maintain a warm, inclusive, and professional patient experience aligned with knownwell’s values

Requirements:

High school diploma or equivalent

2+ years of experience in a virtual care, patient coordination, or healthcare support role

Familiarity with virtual care workflows in a primary care or chronic care setting

Prior experience supporting care in a multi-state, remote care delivery model

Strong communication and organizational skills

Comfort with remote tools, secure messaging, EMR platforms (Athena preferred)

Tech-savvy, adaptable, and comfortable operating independently in a remote setting

Knowledge of obesity medicine, weight management, or chronic care workflows (preferred)

Familiarity with HIPAA-compliant telehealth platforms (preferred)

Experience with Athena EHR (preferred)

We offer a comprehensive benefits package (Medical, Dental, Vision, 401k match, PTO), competitive salary and the opportunity to be part of a purpose-driven organization that is dedicated to making a positive impact on the lives of patients. If you are an ambitious and experienced clinician who is passionate about transforming healthcare and creating meaningful change, we invite you to apply and join our dynamic team. Please send us a note at hiring@knownwell.health.

knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.

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