Offer summary

Qualifications:

Experience in support, investigation, and troubleshooting of complex technical solutions in production., Proficient in SQL for querying databases and creating scripts., Background in ITSM / ITIL is required., Fluent English skills are a plus..

Key responsibilities:

Engage directly with international clients to provide support and solutions.

Identify root causes of issues and implement preventive measures for continuous improvement.

Collaborate with team members to enhance service delivery and technical processes.

Utilize bug management tools to track and resolve technical issues.

Job description

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

We are seeking individuals to join our team as Support Analysts, engaging directly with an international client. We are looking for candidates who are connected with digital transformation, enjoy sharing and learning new technologies, and contribute to both CI&T and the community. A strong cultural fit with us is essential, respecting differences, and working collaboratively as part of a team.

We are looking for someone who:

Embrace new challenges and opportunities for learning.

Enjoy teamwork and possess a collaborative spirit.

Act with consistency and proactivity to help the team reach new heights.

Approach problems with enthusiasm, identifying root causes and preventing recurring issues, ensuring continuous improvement.

You Need to Have Experience with:

Support, investigation, detailing, and troubleshooting complex technical solutions in production.

Proficient in SQL for querying databases and skilled in creating scripts and service processes.

Experience with Bug Management.

Background in ITSM / ITIL.

You Will Stand Out If You Have:

Fluent English skills.

Experience with control tools.

Technical proficiency to understand and support Adobe Journey Optimizer (CRM system).

Our benefits:

-Health and dental insurance

-Meal and food allowance

-Childcare assistance

-Extended paternity leave

-Wellhub (Gympass)

-TotalPass

-Profit-sharing (PLR)

-Life insurance

-CI&T University

-Discount club

-Free online platform dedicated to physical, mental, and overall well-being

-Pregnancy and responsible parenting course

-Partnerships with online learning platforms

-Language learning platform

And many more!

More details about our benefits here: https://ciandt.com/br/pt-br/carreiras

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.

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