Integrated Service Delivery (ISD) Tech Lead

Integrated Service Delivery (ISD) Tech Lead, Remote

• Contract 
• 100% Remote 
• Due to our government client requirements, we can only consider US Citizen or a Green Card holders for this position.  Must have lived in the United States at least three(3)out of the last five(5) years prior in order to be considered.
  
• NO THIRD PARTY RECRUITERS PLEASE!  CANDIDATES MUST BE SELF-REPRESENTED.

Description

Our client is hiring an energetic, motivated, innovative individual to be a part of their team supporting Center for Medicare and Medicaid Services (CMS) in Baltimore, MD. The Integrated Service Delivery (ISD) Tech Lead works closely with the ISD team, ISD Manager, and Tier 2 Managed Services Lead, to oversee the technical activities and workloads of their team, facilitate meetings with the customer and team in the absence of the ISD manager, and ensure that support services satisfy consumer requests. ISD Tech Leads use strong communication and technical skills to motivate and encourage workers. They also use strong interpersonal skills to build relationships with CMS, and application customers. You will deliver technical guidance, and IT solutions that ultimately ensure that the functions of Medicare, Medicaid, and Marketplace are carried out for the US citizen and contribute to efforts to reduce healthcare costs. Candidate will collaborate closely with our internal teams to design, implement, fine-tune, and sustain our organization and clients cloud-based solutions. Candidate will be responsible for deploying and troubleshooting cloud systems, providing guidance on emerging cloud initiatives, and ensuring the integrity and security of our cloud infrastructure.

The current work environment is remote leveraging various tools such as Slack, Microsoft Teams, and Zoom.

Responsibilities:

• Overseeing the technical aspects of the ISD tech, including troubleshooting, making design and architectural decisions, and supervising system modifications.
• Providing direction and mentorship in tech support and service delivery.
• Managing and facilitating meetings.
• Ensure that teams are improving technical skillsets by using information gathered at customer and standup meetings to target areas that need improvement.
• Supporting and identifying customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Provide guidance and stewardship in Agile and DevOps practices that maximize flow
• Contribute to a culture of continuous improvement by establishing and participating in feedback loops
• Become a subject matter expert with CMS Hybrid Cloud and CMS Enterprise Shared Service offerings
• Develop strong relationships and partnerships with the other ISD teams and CMS customers.

Requirements

Key skills needed. We need candidates well versed in the following - Technical leadership with strong Linux, Windows Active Directory and AWS Cloud background experiences.

• BS degree and 12+ years of prior relevant experience or masters with 10+ years of prior relevant experience. Experience may be substituted in lieu of degree.
• Proven experience in cloud engineering or a related role.
• Certification in cloud platforms such as Azure, AWS, or GCP is preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and collaboration abilities.
• Client management skills for effective client interactions.
• Relevant training and certifications in cloud engineering.
• Knowledge of industry best practices for cloud solutions.
• Familiarity with security policies and cloud security best practices.
• Analytical skills to identify and resolve infrastructure vulnerabilities and deployment issues.
• Knowledge of the Software Delivery Life Cycle (SDLC).
• Build Tools: Jenkins, GitLab, GitHub
• Configuration Management tools: Ansible, Terraform, Git.
• Efficient communication, zero handoff mentality.
• Excellent writing and verbal communication skills.
• Ability to manage conflict effectively.
• Ability to adapt and be productive in a fast-paced dynamic environment.
• Excellent communication and collaboration skills supporting multiple stakeholders and business operations.
• Self-starter, self-managed, and a team player.

Preferred 

• Python
• Linux and Windows OS
• Proven ability to work with challenging customers
• Experience with IaC and DevOps tools: Terraform, GitHub, Jenkins, JFROG.
• Experience and understanding of automating manual processes.
• Agile-based knowledge and skill, including experience with Scrum Ceremonies and work management tools (e.g., (JIRA, Confluence).

Required Clearance

• Ability to obtain a Public Trust clearance

All candidates supporting the CMS programs must have lived in the United States at least three(3)out of the last five(5) years prior in order to be considered.

Please Note:

• Only those individuals selected for an interview will be contacted.
• No calls, inquiries, or Third-Party Vendors please.
• We are an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. (The ACI Group is unable to sponsor H1B Visas).
• $1000 Referral Bonus - www.aci.com.

Since 1988, The ACI Group, a Baltimore-based staffing firm, has been committed to hiring the industry's leading professionals, and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.