Enablement Program Specialist, Account Management

Who We Are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role:

Motive’s Enablement Team plays a critical role in the strategic implementation of key business initiatives. Every team member has a crucial part in helping us fulfill our mission: To ensure that new and existing frontline team members are equipped with the information, skills and behaviors they need to win in their roles.

The Enablement Program Specialist for Account Management will be accountable for enablement initiatives for our Account Managers across our Sales team. You will monitor/analyze rep performance, manage the execution of training, facilitate workshops, and help build enablement programs & infrastructure to support our Account Managers. You will work with our Instructional Design, Content and Onboarding Teams, supplementing and guiding their efforts as needed to ensure OKRs are achieved and the performance of reps in your segment are meeting or exceeding expectations.  

Success criteria for this role includes but is not limited to rep performance improvement (based on before/after evaluations), ramp time evaluations (for onboarding), and stakeholder/trainee satisfaction surveys.

What You'll Do:

• Build and nurture strong relationships with Account Managers to ensure training content, methodologies and materials exceed their needs
• Source and continually monitor multiple sources of performance data (existing dashboards, interviews, focus groups, team meetings, etc.) to skillfully identify performance gaps
• Lead the launch of initiatives across the Account Management group including methodologies (i.e BANT), Products, Processes, etc. 
• Assist in the creation of training calendars, roadmap, and competency maps for all roles supported and tactfully manage competing priorities to ensure all stakeholder needs are met
• Design optimal learning experiences, using sound adult learning theory and strong learning objectives while catering to various learning styles
• Be a thought leader with stakeholders (all levels, reps through managers) on Sales best practices and with Enablement on L&D and/or Instructional Design
• Co-Design, build out and evaluate onboarding program for new Expansion AEs 
• Coach reps and managers to optimize their team’s performance

What We're Looking For:

• BA/BS Degree
• 2+ years of progressive responsibility in Enablement, L&D or Training roles in a high growth, B2B, SaaS organization
• At least one year of experience in a post sales role as either a Customer Success Manager, Expansion Account Executive or similar. 
• Excellent communicator, presenter, facilitator, coach and influencer
• Ability to create strong documentation including project plans, training decks, and SOPs.
• Strong Analytical skills, ability to pull reporting and visualize data
• Demonstrated ability to lead through ambiguity and actively build solutions for gaps that are slowing or blocking our ability to achieve results
• Expert ability to build relationships, influence, and promote a work environment focused on team development and constant coaching
• Expertise in ADDIE, Kirkpatrick’s evaluation model, Maslow’s hierarchy of needs, Bloom’s Taxonomy, and other adult learning theory