Offer summary

Qualifications:

8+ years of experience in a relevant field is preferred., Bilingual in French and English is required., Extensive presentation skills and experience are critical., Familiarity with contact/call center software and basic networking knowledge is preferred..

Key responsibilities:

Implement and troubleshoot Five9 call center software solutions in various configurations.

Manage day-to-day operations of multiple implementation projects.

Communicate plans and progress to internal and customer organizations effectively.

Partner with Account Executives to sell Five9 solutions to Enterprise and Strategic clients.

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is looking for a Sales Engineer to lead and manage all aspects of the implementation of Five9’s On Demand Call Center software for our Strategic and Enterprise clients. This includes collaborating on sales proposals, providing pre-sales support to the Enterprise Sales Team, planning implementation engagements, creating project plans, understanding and defining customer requirements, implementing solutions, training customers in the use of the solution and making best practice recommendations which enable our Customers to get optimal results from their Call Center.

Key Responsibilities:

Implement and troubleshoot the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and onsite
Manage day-to-day operational and tactical aspects of multiple Implementation projects
Effectively communicate plans, progress, and status to both internal and customer organizations
Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies
Articulate the value of Five9’s Implementation Services through presentations, demonstrations, and open discussion with customers
Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
Develop materials in-line with specific sales and/or services opportunity requirements

Key Qualifications:

Extensive presentation experience and skills are critical (web based)
Ability to deliver demos and presentations that close deals
Years of experience 8+ Years Preferred
Ability to Travel (40-60%)
Bilingual - French and English fluency

Preferred Experience:

Contact/Call Center Software
Salesforce, including web demonstrations and application integration with other software
IVR
IP Telephony (basic networking knowledge assumed)

#LI-Remote #LI-JM1

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required profile