Offer summary

Qualifications:

Minimum of 8 years of experience in credit repair or financial services., Strong verbal and written communication skills in English., Proven ability to manage client relationships with professionalism and empathy., High attention to detail and strong organizational skills..

Key responsibilities:

Respond to and manage incoming credit repair inquiries via phone, email, or chat.

Evaluate and process credit repair requests accurately and efficiently.

Communicate with clients to explain the credit repair process and timelines.

Maintain detailed records of client interactions and ensure compliance with regulations.

Job description

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CPT-8897 Credit Repair Specialist VA

REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Senior to Advanced Level
MIN. HOURS/WEEK: TBD
SHIFT TIME ZONE: EST
SHIFT HOURS: TBD
SHIFT DAYS: Monday to Friday
Number of VAs: 1

GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: N/A

We are seeking an experienced and detail-oriented Credit Repair Specialist to join our team. The ideal candidate will be responsible for handling client inquiries, processing credit repair requests, and providing high-quality customer service. With a strong background in credit services and excellent communication skills, you will play a crucial role in helping clients improve their credit standing.

RESPONSIBILITIES:

Respond to and manage incoming credit repair inquiries via phone, email, or chat.
Evaluate and process credit repair requests accurately and efficiently.
Communicate with clients to explain the credit repair process, timelines, and expectations.
Maintain detailed and organized records of client interactions and progress.
Ensure compliance with all applicable regulations and internal procedures.
Provide support and follow-up to clients throughout the credit repair journey.
Collaborate with internal departments to resolve client issues and deliver timely updates.

QUALIFICATIONS:

Minimum of 8 years of work experience, preferably in credit repair or financial services.
Strong command of the English language with excellent verbal and written communication skills.
Proven ability to manage client relationships with professionalism and empathy.
High attention to detail and strong organizational skills.
Ability to work independently and handle sensitive information with discretion.

APPLICATION SOFTWARE KNOWLEDGEABLE/REQUIRED:

CRM software (e.g., HubSpot, Salesforce, or similar platforms)
Microsoft Office Suite (Word, Excel, Outlook)
Credit repair tools and dispute software (e.g., DisputeFox - preferred, Credit Repair Cloud, DisputeBee)
Email and chat communication tools (e.g., Gmail, Slack, Zoom)