Media Operations Specialist III

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.  

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

We are seeking a highly organized and detail-oriented Media Operations Specialist III to oversee and optimize post-sale operational processes for our Cars Commerce Media products. This role is pivotal in ensuring seamless execution, efficient workflows, and clear communication across teams. The ideal candidate thrives in complex environments, demonstrates strong written communication skills, and possesses deep operational expertise, particularly in Salesforce and media product fulfillment.

About the Role:

Key Responsibilities:

• Manage and execute post-sale operational tasks for Cars Commerce Media product enrollments, ensuring accuracy and efficiency.

• Act as the primary liaison between Sales and media fulfilling teams, facilitating smooth transitions and clear communication.

• Support Finance and Sales Reporting teams by providing accurate and timely reporting and forecasting of media product revenue.

• Uphold and enforce product business rules to maintain compliance and operational excellence.

• Identify, troubleshoot, and resolve blockers that impact product launches or fulfillment.

• Create, update, and maintain documentation related to post-sale fulfillment of Cars Commerce Media products.

• Continuously evaluate, adapt, and optimize current workflows to improve efficiency and scalability.

• Develop, document, and train cross-functional teams on post-sale processes to ensure consistency and alignment.

• Contribute to Cars Commerce Media product or relevant system development by providing operational insights and recommendations.

• Develop and maintain Salesforce-specific audits in regards to media products to ensure data accuracy and compliance.

Required Qualifications:

• Self-sufficient and able to work independently while managing multiple priorities.

• Strong attention to detail and ability to navigate complex systems and situations.

• Exceptional organizational skills and ability to manage workflow in a fast-paced environment.

• Excellent written communication skills for documentation, reporting, and cross-functional collaboration.

• Hands-on experience with Salesforce, with the ability to leverage its tools for reporting and workflow management.

• Basic understanding of media products and campaigns, including key operational components.

• Proven experience in media operations or a similar role, demonstrating an ability to optimize processes and drive operational success.

Preferred Qualifications:

• Experience working with cross-functional teams, including Sales, Finance, Product, and Media.

• Familiarity with media performance metrics and forecasting techniques.

• Ability to develop and implement process improvements leveraging automation and best practices.

#LI-MK1

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.