Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).
The National Service Manager is part of the Service team at Turtle Wax Pro, a Division of Transchem. This role is pivotal in supporting customer retention and driving sales growth by supporting the setup of chemical trials, troubleshooting challenges and educating distributors and operators about the Transchem Group chemistry. This role reports directly to the National Service Director and will act as a strategic partner to our Sales Team, providing high-level support and technical guidance in the car care industry. Using exceptional knowledge of car wash chemistry and industry is paramount for success with in-person interaction with current and potential customers.
Key Responsibilities:
- Formulate strategies with Regional Sales Managers to forge new partnerships and enhance our service network.
- Provide advanced technical expertise in car wash chemicals, cleaning chemistry and car wash equipment.
- Develop and conduct targeted training programs to elevate product understanding and operational proficiency.
- Analyze and perform volumetric and competitive cost analysis in order to better position TWP to gain new business.
- Oversee the practical assessment of new product introductions to ensure quality and innovation.
- Act as Turtle Wax's ambassador at significant industry gatherings, articulating our commitment to superior car care.
- Facilitate communication between R&D and sales, ensuring product development aligns with customer feedback and industry trends.
Education & Experience Required:
- Preferably a Bachelor’s degree in Chemistry, Business, Engineering, or related fields.
- At least 5 years of experience in customer service or technical roles within the car wash or related industries.
- Mastery of car wash chemistry, equipment, and industry-specific technology.
Technical Skills & Competencies:
- Proficient in Microsoft 365, Teams, with SAP travel and expense tracking being advantageous.
- Insightful knowledge of industry dynamics, competition, and strategic marketing.
- Proven project management skills, with a strong adherence to KPIs and performance metrics.
- Excellent communicative abilities and the aptitude for creating and presenting compelling training material.
- Independent management of remote work with exceptional time management skills.
- A valid driver's license and proximity to a major airport for frequent travel.
- Physical capability to conduct fieldwork, including the handling of substantial materials.
- Willingness for substantial travel within North America, encompassing up to 75% of work time.
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Work Arrangement : Remote
Pay Range: $80,000.00 - $85,000.00 annually
Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 15 paid holidays per calendar year, paid sick leave as provided under state and local paid sick leave laws; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact opwaccommodations@acmecryo.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
Job Function : Other
