Offer summary

Qualifications:

2–3+ years of experience in People Operations, HR, or employee lifecycle support, Familiarity with U.S. and Canadian employment standards and People practices, Strong organizational skills and attention to detail, Excellent written and verbal communication skills with an employee-first mindset..

Key responsibilities:

Serve as the first point of contact for all North America People queries

Support payroll administration and benefits programs across U.S. and Canada

Own the onboarding process for new hires and manage personnel administration tasks

Proactively identify gaps in People processes and recommend improvements.

Job description

About BigHand

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge.

We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.

We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.

About the role

We’re looking for a People Operations Associate to deliver an exceptional employee experience across North America.

You'll be the first point of contact for People-related questions, manage key HR processes, and support the People Team in keeping our operations smooth, compliant, and employee-focused.

We are looking for someone who is highly organized, proactive, and confident figuring things out — even when there’s not a perfect template.

What you’ll do

Serve as the first point of contact for all North America People queries, responding professionally, promptly, and helpfully
Support payroll administration by liaising with external providers to ensure timely, accurate payroll processing (U.S. and Canada)
Administer benefits programs (open enrollment, new hire enrollment, life event changes) across multiple U.S. states and Canada
Ensure compliance with relevant employment laws and internal policies (especially in the U.S.)
Own the onboarding process for U.S. and Canadian hires, including preparing for new hire orientation, enrolling pay and benefits, scheduling required training, liaising with managers, and coordinating equipment shipment
Prepare offer letters, employment contracts, and other recruitment-related documentation for U.S. and Canadian hires
Manage personnel administration tasks including onboarding, organizational changes, promotions, and offboarding (both documentation and systems updates)
Maintain data accuracy across all People systems and platforms
Support employee engagement initiatives such as social events, surveys, recognition programs, and internal communications
Assist with internal People communications to keep staff informed and connected
Support People Team projects related to DEI, wellbeing, charity programs, performance management, and lifecycle process improvements
Proactively identify gaps or inconsistencies in People processes and recommend improvements
Research and problem-solve when challenges arise, escalating thoughtfully when needed but showing strong initiative

What we’re looking for

2–3+ years of experience in People Operations, HR, or employee lifecycle support
Familiarity with U.S. and Canadian employment standards and People practices
A proactive, problem-solving mindset: comfortable troubleshooting and recommending solutions independently
Strong organizational skills, attention to detail, and follow-through
Ability to prioritize, self-manage, and pivot when needed in a remote work environment
Strong written and verbal communication skills, with an employee-first mindset
Discretion, integrity, and sensitivity when handling confidential information

Nice to Have

Experience supporting a distributed, remote-first workforce
Familiarity with HRIS systems
Exposure to HR compliance tasks such as audits, workplace postings, and records maintenance
Light project management or process improvement experience

What we offer

15 days holiday per year (exc. public holidays) + 2 personal days to take for anything you like!
3 additional BigHand days off between Christmas & New Year
Wellbeing benefits including medical, dental, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)
Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
Opportunities to give back with company volunteer events and individual volunteer days
Career growth opportunities and study leave options
Family benefits including enhanced parental leave, secondary caregiver leave and fertility support
Financial benefits including retirement plan, life assurance, and flexible spending
Fully remote working
Growing business with a global presence and a true focus on work-life balance

Our DEI Commitment

We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.

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