Offer summary

Qualifications:

3+ years in Customer Success, Solutions Engineering, Sales or BizOps, preferably in an early-stage startup., Strong analytical skills with the ability to present insights effectively in meetings., Experience in B2B Sales Tech or GTM tooling is a plus., High standards and an ownership mindset, with a focus on autonomy and outcomes..

Key responsibilities:

Own the end-to-end customer experience including POCs, onboarding, and ongoing success.

Partner with Product to launch new features and implement customer-specific configurations.

Deliver rapid, high-touch support across multiple channels.

Analyze pricing and usage data to identify expansion opportunities and build scalable customer success motions.

Job description

Why Dealops?

AI’s transforming how companies price, sell and scale. Usage-based and hybrid pricing has unlocked a $25 B+ market—demanding smart solutions across pricing strategy, deal execution, forecasting and sales compensation.

Founded by former Stripe leaders in pricing and GTM strategy, and backed by Pear VC, General Catalyst and execs from OpenAI, Stripe and Slack, Dealops is pioneering AI‑driven tools that enable flexible pricing, streamline workflows and boost sales performance.

Join us and help build the future of pricing and selling in an AI-powered world!

Role overview:

We’re looking for a Founding Customer Success Lead to join Dealops’ founding team.

This high‑impact, hands‑on role means building the CS function from scratch. You’ll work directly with Sales, RevOps and Finance leaders at top tech companies—understanding goals, shaping workflows and driving adoption and scale.

You’ll partner with the CEO and wear multiple hats across Customer Success, Support, Product and Solutions Engineering—owning onboarding, driving expansions, locking in retention and feeding insights into our roadmap.

If you thrive in the 0→1 phase, love fast‑paced environments and want to define how GTM teams operate in the AI era, we’d love to meet you.

What you’ll do:

Own end‑to‑end customer experience: POCs, onboarding, implementation and ongoing success
Partner with Product to launch new features across our entire customer base, as well as design and implement customer-specific configurations
Deliver rapid, high‑touch support across multiple channels
Analyze pricing and usage data to surface expansion and enablement opportunities
Build scalable CS motions: training, docs, tooling and feedback loops into Product

What you have:

3+ years in Customer Success, Solutions Engineering, Sales or BizOps—ideally at an early‑stage startup
Strong analytical skills + storytelling: you thrive in spreadsheets, but also shine in QBRs or all‑hands presentations
Enterprise/mid‑market savvy: you lead calls, drive projects and align stakeholders
B2B Sales Tech or GTM tooling experience is a plus
High standards and an ownership mindset—autonomy and outcomes are your motivators
Based in San Francisco and excited to work in‑person