Offer summary

Qualifications:

At least 3 years of experience as a Customer Success Manager in a B2B SaaS environment., Native or fluent English language skills., Knowledge of various sports terms and rules, with a sports-oriented background., Experience working with sports-related products and understanding of technical use cases..

Key responsibilities:

Build and maintain relationships with assigned customers to ensure retention and success.

Collaborate with internal teams to manage technical use cases and provide training on products.

Conduct quarterly reviews with customers to assess their needs and gather feedback.

Partner with the sales team to identify opportunities for expansion and improve customer satisfaction.

Job description

Description

LSports is a leading global provider of sports data, dedicated to revolutionizing the industry through innovative solutions. We excel in sports data collection and analysis, advanced data management, and cutting-edge services like AI-based sports tips and high-quality sports visualization. As the sports data industry continues to grow, LSports remains at the forefront, delivering real-time solutions.

If you share our love of sports and tech, you've got the passion and will to better the sports-tech and data industries - join the team! We are looking for a highly motivated Customer Success Manager.

Responsibilities:

Building overall relationships with assigned customers through increasing product usage, ensuring retention and long-term customer success.
Working with internal teams to manage technical use cases for your customers.
Assist your customers in deriving the best performances from our product by providing a full comprehensive training about our products and get the customers’ feedback.
Delivering internal and external quarterly reviews for each customer according to their requirements and usage
Partnering with the Sales team to deliver impactful customer insights that help drive expansions and retention.

Requirements

At least 3 years of CSM experience in a B2B SaaS company, working with global customers.
Native or mother-tongue level English.
Sport-oriented with knowledge of various sports terms and rules.
Excellent customer service skills.
Strong troubleshooting and critical thinking skills.
Ability to work under pressure.
Independent, self-motivated, and dedicated.
Experience working for a sports-related product company.

Required profile